Exploring Services Science

8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings

  • Stefano Za
  • Monica Drăgoicea
  • Maurizio Cavallari
Conference proceedings IESS 2017

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 279)

Table of contents

  1. Front Matter
    Pages I-XVII
  2. Theoretical Contributions: Literature Analysis and Conceptual Models

    1. Front Matter
      Pages 1-1
    2. Stefano Za, Alessio Maria Braccini
      Pages 3-11
    3. Marco Savastano, Francesco Bellini, Fabrizio D’Ascenzo, Eusebio Scornavacca
      Pages 24-37
    4. Fujan Nuryan Dehkordi, Rüdiger Breitschwerdt, Michael Fellmann
      Pages 38-50
    5. Maurizio Cavallari, Francesco Tornieri, Marco De Marco
      Pages 64-75
    6. Maddalena Sorrentino, Nabil Georges Badr, Marco De Marco
      Pages 76-86
    7. Gheorghe Militaru, Dana-Corina Deselnicu, Alexandra Ioanid
      Pages 101-112
  3. Service Systems Analysis and Design

  4. Service Organizations Case Studies and Practices

    1. Front Matter
      Pages 235-235
    2. Gorica Tapandjieva, Giorgio Anastopoulos, Georgios Piskas, Alain Wegmann
      Pages 237-250
    3. Jesús Alcoba, Susan Mostajo, Rowell Paras, Romano Angelico Ebron
      Pages 261-271
    4. Alina Mihaela Dima, Simona Vasilache, Shahrazad Hadad
      Pages 272-282
    5. José António Faria, Henriqueta Nóvoa
      Pages 295-308
    6. Maria Menshikova, Alberto Romolini, Illa Sabbatelli, Marco De Marco
      Pages 309-322
    7. Ahmed Seid Yesuf, Lars Wolos, Kai Rannenberg
      Pages 323-336
  5. Sustainability: Service Ecosystems, Environment Control and Transportation

    1. Front Matter
      Pages 353-353
    2. Monica Drǎgoicea, Saber Salehpour, Henriqueta Nóvoa, Virginia Ecaterina Oltean
      Pages 355-369
    3. Costin Gabriel Chiru, Mariana Ionela Mocanu, Monica Drăgoicea, Anca Daniela Ioniţă
      Pages 370-382
    4. Theodor Borangiu, Andrei Silişteanu, Silviu Răileanu, Iulia Voinescu
      Pages 383-396
    5. Sabrina Bonomi, Francesca Ricciardi, Cecilia Rossignoli
      Pages 397-408
    6. Rafi Zagorie, Shai Rozenes, Yuval Cohen
      Pages 409-420
  6. Back Matter
    Pages 431-432

About these proceedings


This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017.
The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation.


service science SOA - service-oriented architectures Web services Service systems software development data science big data conceptual modeling

Editors and affiliations

  • Stefano Za
    • 1
  • Monica Drăgoicea
    • 2
  • Maurizio Cavallari
    • 3
  1. 1.Faculty of EconomicseCampus UniversityRomeItaly
  2. 2.Department of Automatic Control and System EngineeringUniversity Politehnica of BucharestBucharestRomania
  3. 3.Università Cattolica del Sacro CuoreMilanItaly

Bibliographic information