Shared Services and Outsourcing: A Contemporary Outlook

10th Global Sourcing Workshop 2016, Val d'Isère, France, February 16-19, 2016, Revised Selected Papers

  • Julia Kotlarsky
  • Ilan Oshri
  • Leslie P. Willcocks
Conference proceedings Global Sourcing 2016

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 266)

Table of contents

  1. Front Matter
    Pages I-VII
  2. Shivom Aggarwal, Kiron Ravindran, Gautam Ray
    Pages 1-18
  3. Vipin Suri, Kuldeep Kumar, Jos van Hillegersberg
    Pages 40-50
  4. Stephanie Lambert, Andrew Rothwell, Ian Herbert
    Pages 51-76
  5. Silvia Caratti, Brian Perrin, Glennda Scully
    Pages 137-165
  6. Paul Alpar
    Pages 166-177
  7. Björn Johansson, Blerta Deliallisi, Pien Walraven
    Pages 193-209
  8. Back Matter
    Pages 211-211

About these proceedings


This book constitutes the revised selected papers from the 10th Global Sourcing Workshop held in Val d’Isère, France, in February 2016. The 11 papers presented in this volume were carefully reviewed and selected from 47 submissions. 
The book offers a review of the key topics in outsourcing and offshoring of information technology and business services offering practical frameworks that serve as a tool kit to students and managers. The range of topics covered is wide and diverse, but predominately focused on how to achieve success in shared services and outsourcing. More specifically, the book examines outsourcing decisions and management practices, giving specific attention to shared services that have become one of the dominant sourcing models. The topics discussed combine theoretical and practical insights regarding challenges that industry leaders, policy makers, and professionals face or should be concerned with. Case studies from various organizations, industries and countries such as UK, Italy, The Netherlands, Canada, Australia and Denmark complete the book.


outsourcing offshoring shared services global software development software innovation

Editors and affiliations

  • Julia Kotlarsky
    • 1
  • Ilan Oshri
    • 2
  • Leslie P. Willcocks
    • 3
  1. 1.Aston Business School, Aston UniversityBirminghamUnited Kingdom
  2. 2.Loughborough Universiry LoughboroughUnited Kingdom
  3. 3.London School of Economics LondonUnited Kingdom

Bibliographic information