© 2016

Social Media: The Good, the Bad, and the Ugly

15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13–15, 2016, Proceedings

  • Yogesh K. Dwivedi
  • Matti Mäntymäki
  • M.N. Ravishankar
  • Marijn Janssen
  • Marc Clement
  • Emma L. Slade
  • Nripendra P. Rana
  • Salah Al-Sharhan
  • Antonis C. Simintiras
Conference proceedings I3E 2016

Part of the Lecture Notes in Computer Science book series (LNCS, volume 9844)

Also part of the Theoretical Computer Science and General Issues book sub series (LNTCS, volume 9844)

Table of contents

  1. Front Matter
    Pages I-XXIV
  2. Social Media Strategy and Digital Business

    1. Front Matter
      Pages 1-1
    2. Bibian Ogbuji, Anastasia Papazafeiropoulou
      Pages 3-14
    3. Shirumisha Kwayu, Banita Lal, Mumin Abubakre
      Pages 31-41
    4. Issam A. R. Moghrabi, Abdullah R. Al-Mohammed
      Pages 42-52
    5. Manoj Kumar Singh, Harish Kumar, M. P. Gupta, J. Madaan
      Pages 53-58
    6. P. Salichos, D. Polemi, C. Douligeris, H. Qusa, Y. Elhallaq, G. Koukoulas
      Pages 65-75
  3. Digital Marketing and Customer Relationship Management

    1. Front Matter
      Pages 77-77
    2. Ali Abdallah Alalwan, Nripendra P. Rana, Raed Algharabat, Ali Tarhini
      Pages 79-89
    3. Julian Bühler, Natalia Cwierz, Markus Bick
      Pages 105-119
    4. Anatoli Colicev, Peter O’Connor
      Pages 128-133
    5. Boyang Zhang, Denis Kotkov, Jari Veijalainen, Alexander Semenov
      Pages 183-192

About these proceedings


This book constitutes the refereed conference proceedings of the 15th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2016, held in Swansea, UK, in September 2016

The 47 full and 17 short papers presented were carefully reviewed and selected from 90 submissions. They are organized in the following topical sections: social media strategy and digital business; digital marketing and customer relationship management; adoption and diffusion; information sharing on social media; impression, trust, and risk management; data acquisition, management and analytics; e-government and civic engagement; e-society and online communities.


business intelligence civic engagement digital society e-business e-commerce e-government e-service e-society electronic commerce Facebook information sharing Internet mobile computing online social networks reputation social media trust Twitter World Wide Web

Editors and affiliations

  • Yogesh K. Dwivedi
    • 1
  • Matti Mäntymäki
    • 2
  • M.N. Ravishankar
    • 3
  • Marijn Janssen
    • 4
  • Marc Clement
    • 5
  • Emma L. Slade
    • 6
  • Nripendra P. Rana
    • 7
  • Salah Al-Sharhan
    • 8
  • Antonis C. Simintiras
    • 9
  1. 1.Swansea UniversitySwanseaUnited Kingdom
  2. 2.University of TurkuTurkuFinland
  3. 3.Loughborough UniversityLoughboroughUnited Kingdom
  4. 4.Delft University of TechnologyDelftThe Netherlands
  5. 5.Swansea UniversitySwanseaUnited Kingdom
  6. 6.Swansea UniversitySwanseaUnited Kingdom
  7. 7.Swansea UniversitySwanseaUnited Kingdom
  8. 8.Gulf University for Science and TechnologyHawally Kuwait
  9. 9.Gulf University for Science and TechnologyHawallyKuwait

Bibliographic information

  • Book Title Social Media: The Good, the Bad, and the Ugly
  • Book Subtitle 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13–15, 2016, Proceedings
  • Editors Yogesh K. Dwivedi
    Matti Mäntymäki
    M.N. Ravishankar
    Marijn Janssen
    Marc Clement
    Emma L. Slade
    Nripendra P. Rana
    Salah Al-Sharhan
    Antonis C. Simintiras
  • Series Title Lecture Notes in Computer Science
  • Series Abbreviated Title Lect.Notes Computer
  • DOI
  • Copyright Information IFIP International Federation for Information Processing 2016
  • Publisher Name Springer, Cham
  • eBook Packages Computer Science Computer Science (R0)
  • Softcover ISBN 978-3-319-45233-3
  • eBook ISBN 978-3-319-45234-0
  • Series ISSN 0302-9743
  • Series E-ISSN 1611-3349
  • Edition Number 1
  • Number of Pages XXIV, 730
  • Number of Illustrations 99 b/w illustrations, 0 illustrations in colour
  • Topics e-Commerce/e-business
    Computers and Society
    Information Systems and Communication Service
    Management of Computing and Information Systems
  • Buy this book on publisher's site