WCOM (World Class Operations Management)

Why You Need More Than Lean

  • Carlo Baroncelli
  • Noela Ballerio

Table of contents

  1. Front Matter
    Pages i-xxiv
  2. Cases and Best Practices

    1. Front Matter
      Pages 1-1
    2. Hubert Mayet
      Pages 3-7
    3. Thomaz P. Gruber
      Pages 9-17
    4. Eric Wolff
      Pages 19-28
    5. Yannick Courtial
      Pages 29-36
    6. Giovanni de Filippo
      Pages 37-45
  3. The WCOM™ Model

    1. Front Matter
      Pages 47-47
    2. Giorgio Merli, Gaia Zampaglione
      Pages 63-70
    3. Carlo Baroncelli
      Pages 71-87
    4. Mario Galassini
      Pages 105-122
    5. Clive Geldard
      Pages 123-137
    6. Andrea Montermini
      Pages 139-146
    7. Francesco Lecis
      Pages 147-155
    8. Carlo Baroncelli
      Pages 157-168
  4. The Human Side

    1. Front Matter
      Pages 181-181
    2. Rajinder Singh
      Pages 183-184
    3. Mark Goodwin
      Pages 185-196
    4. Neil Webers
      Pages 197-216
    5. Mark Baker
      Pages 217-226
    6. Rajinder Singh, Noela Ballerio
      Pages 227-244
  5. Conclusion

    1. Front Matter
      Pages 249-249
    2. Noela Ballerio, Carlo Baroncelli
      Pages 247-257
  6. Back Matter
    Pages 259-271

About this book


This book deals with World Class Operations Management (WCOM), detailing its principles, methods and organisation, and the results that this approach can bring about. Utilising real-world case studies illustrated by companies that have adopted this model (interviews with Saint-Gobain, L’Oréal, Tetra Pak, Bemis, and Bel Executives), it describes common patterns drawn from decades of hands-on experience, so as to present a theoretical approach together with the concrete application of its principles.

WCOM, adopted by several multinational companies, is one of the more innovative management practises, as it integrates the best Continuous Improvement approaches (Lean, Total Productive Management, World Class Manufacturing) as well as the most innovative approaches in human dynamics like Change Leadership, Performance Behavior, Shingo Model, to name a few.

Maximising reader insights into the successful implementation of such an approach, and explaining not only its potentialities, but also its implementation dynamics, the critical points and the ways it can be integrated into different situations, this book is also about how to create a culture of excellence that is sustainable over a long period of time and delivers consistent (or ever-improving) results.


World-Class Manufacturing WCM Book Change Managment Operation Excellence Continuous Improvement Productive Management Lean

Editors and affiliations

  • Carlo Baroncelli
    • 1
  • Noela Ballerio
    • 2
  1. 1.Efeso Consulting SAParisFrance
  2. 2.Solving EfesoEfeso Consulting SAParisFrance

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2016
  • Publisher Name Springer, Cham
  • eBook Packages Engineering
  • Print ISBN 978-3-319-30104-4
  • Online ISBN 978-3-319-30105-1
  • Buy this book on publisher's site