The "Dematerialized" Insurance

Distance Selling and Cyber Risks from an International Perspective

  • Pierpaolo Marano
  • Ioannis Rokas
  • Peter Kochenburger

Table of contents

  1. Front Matter
    Pages i-xii
  2. On-Line Distribution

  3. Distance Selling

    1. Front Matter
      Pages 115-115
    2. Aviva Abramovsky, Peter Kochenburger
      Pages 117-142
    3. Christos S. Chrissanthis
      Pages 143-167
  4. Cyber Risks

  5. Dispute Settlement and Litigation

    1. Front Matter
      Pages 265-265
    2. Alkistis Christofilou
      Pages 267-298
  6. Pierpaolo Marano, Ioannis Rokas, Peter Kochenburger
    Pages E1-E1
  7. Back Matter
    Pages 393-395

About this book


This book adopts an international perspective to examine how the online sale of insurance challenges the insurance regulation and the insurance contract, with a focus on insurance sales, consumer protection, cyber risks and privacy, as well as dispute resolution. Today insurers, policyholders, intermediaries and regulators interact in an increasingly online world with profound implications for what has up to now been a traditionally operating industry. While the growing threats to consumer and business data from cyber attacks constitute major sources of risk for insurers, at the same time cyber insurance has become the fastest growing commercial insurance product in many jurisdictions.

Scholars and practitioners from Europe, the United States and Asia review these topics from the viewpoints of insurers, policyholders and insurance intermediaries. In some cases, existing insurance regulations appear readily adaptable to the online world, such as prohibitions on deceptive marketing of insurance products and unfair commercial practices, which can be applied to advertising through social media, such as Facebook and Twitter, as well as to traditional written material. In other areas, current regulatory and business practices are proving to be inadequate to the task and new ones are emerging. For example, the insurance industry and insurance supervisors are exploring how to review, utilize, profit from and regulate the explosive growth of data mining and predictive analytics (“big data”), which threaten long-standing privacy protection and insurance risk classification laws.

This book’s ambitious international scope matches its topics. The online insurance market is cross-territorial and cross-jurisdictional with insurers often operating internationally and as part of larger financial-services holding companies. The authors’ exploration of these issues from the vantage points of some of the world’s largest insurance markets – the U.S., Europe and Japan – provides a comparative framework, which is necessary for the understanding of online insurance.


Consumer protection Cyber risks Dispute resolution Distance selling E-commerce Insurance

Editors and affiliations

  • Pierpaolo Marano
    • 1
  • Ioannis Rokas
    • 2
  • Peter Kochenburger
    • 3
  1. 1.Catholic University of the Sacred HeartFaculty of Banking, Finance and Insurance Sciences, MilanItaly
  2. 2.Department of Business AdministrationAthens University of Economics and BusinessAthensGreece
  3. 3.School of LawUniversity of Connecticut, HartfordUSA

Bibliographic information