Managing Reputation in The Banking Industry

Theory and Practice

  • Stefano Dell’Atti
  • Annarita Trotta

Table of contents

  1. Front Matter
    Pages i-xii
  2. Theoretical Foundations

  3. Learning from Case Studies

    1. Front Matter
      Pages 57-57
    2. Rosella Carè
      Pages 59-78
    3. Vincenzo Pacelli
      Pages 79-99
    4. Vincenzo Pacelli
      Pages 101-119
    5. Cristina Laura Paltrinieri, Daniela Fraire, Rosella Carè
      Pages 143-161
  4. From Experience to Knowledge

    1. Front Matter
      Pages 163-163
    2. Stefano Dell’Atti, Vincenzo Pacelli, Stefania Sylos Labini, Annarita Trotta
      Pages 165-187

About this book


The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management. 


CSR LIBOR Measurement metrics Reputation management Reputational crisis Reputational risk

Editors and affiliations

  • Stefano Dell’Atti
    • 1
  • Annarita Trotta
    • 2
  1. 1.University of FoggiaFoggiaItaly
  2. 2.Univ. "Magna Graecia" of CatanzaroCatanzaroItaly

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2016
  • Publisher Name Springer, Cham
  • eBook Packages Economics and Finance
  • Print ISBN 978-3-319-28254-1
  • Online ISBN 978-3-319-28256-5
  • Buy this book on publisher's site