Fundamentals of Service Systems

  • Jorge Cardoso
  • Hansjörg Fromm
  • Stefan Nickel
  • Gerhard Satzger
  • Rudi Studer
  • Christof Weinhardt

Table of contents

  1. Front Matter
    Pages i-xix
  2. Hansjörg Fromm, Jorge Cardoso
    Pages 1-32
  3. Jorge Cardoso, Hansjörg Fromm
    Pages 33-74
  4. Marc Kohler, Björn Schmitz, Andreas Neus
    Pages 75-103
  5. Niels Feldmann, Jorge Cardoso
    Pages 105-135
  6. Steffen Stadtmüller, Jorge Cardoso, Martin Junghans
    Pages 137-178
  7. Jorge Cardoso, Julia Hoxha, Hansjörg Fromm
    Pages 179-215
  8. Melanie Reuter-Oppermann, Anne Zander
    Pages 217-260
  9. Johannes Kunze von Bischhoffshausen, Peter Hottum, Tim Straub
    Pages 261-296
  10. Simon Caton, Christian Haas, Wibke Michalk, Christof Weinhardt
    Pages 297-324
  11. Jorge Cardoso, Björn Schmitz, Axel Kieninger
    Pages 325-357
  12. Back Matter
    Pages 359-362

About this book


This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.

Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace.

For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.


Information Systems Service Analytics Service Design Service Innovation Service Markets Service Optimization Service Science Service Semantics Service Systems Service Systems Engineering Software Services

Editors and affiliations

  • Jorge Cardoso
    • 1
  • Hansjörg Fromm
    • 2
  • Stefan Nickel
    • 3
  • Gerhard Satzger
    • 4
  • Rudi Studer
    • 5
  • Christof Weinhardt
    • 6
  1. 1.Department of Informatics EngineeringUniversity of CoimbraCoimbraPortugal
  2. 2.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany
  3. 3.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany
  4. 4.Business Performance Services, EuropeIBMEhmingenGermany
  5. 5.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany
  6. 6.Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of TechnologyKarlsruheGermany

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2015
  • Publisher Name Springer, Cham
  • eBook Packages Computer Science Computer Science (R0)
  • Print ISBN 978-3-319-23194-5
  • Online ISBN 978-3-319-23195-2
  • Series Print ISSN 1865-4924
  • Series Online ISSN 1865-4932
  • Buy this book on publisher's site