Transforming the Patient Experience

A New Paradigm for Hospital and Physician Leadership

  • William T. Choctaw

Table of contents

  1. Front Matter
    Pages i-xv
  2. William T. Choctaw
    Pages 1-2
  3. William T. Choctaw
    Pages 3-5
  4. William T. Choctaw
    Pages 7-8
  5. William T. Choctaw
    Pages 9-15
  6. William T. Choctaw
    Pages 17-39
  7. William T. Choctaw
    Pages 41-44
  8. William T. Choctaw
    Pages 45-67
  9. William T. Choctaw
    Pages 69-70
  10. William T. Choctaw
    Pages 71-71
  11. Back Matter
    Pages 73-74

About this book


This book provides an organizational model of the common ground needed to improve patient care and adapt to today’s healthcare environment.  The relationship between a hospital CEO and a general surgeon and how they aligned, motivated and partnered with physicians to change the culture of a hospital and implement patient oriented systems is the essential element of this text.  Sustainable transformation processes will also be presented for the various roles and contributions of the healthcare team.  Written from a team perspective, Transforming the Patient Experience is a practical guide for healthcare team members and leaders to follow.       



healthcare administration, public health medical informatics, highly reliable hospital organization patient experience, physcian leadership physician coaching, electronic health record practice management, affordable care act

Authors and affiliations

  • William T. Choctaw
    • 1
  1. 1.Citrus Valley Health Partners Chief Transformation OfficerCovinaUSA

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2016
  • Publisher Name Springer, Cham
  • eBook Packages Medicine
  • Print ISBN 978-3-319-16927-9
  • Online ISBN 978-3-319-16928-6
  • Buy this book on publisher's site