Managing in a VUCA World

  • Oliver Mack
  • Anshuman Khare
  • Andreas Krämer
  • Thomas Burgartz

Table of contents

  1. Front Matter
    Pages i-xviii
  2. The Phenomenon of VUCA and Complexity

    1. Front Matter
      Pages 1-1
    2. Oliver Mack, Anshuman Khare
      Pages 3-19
    3. Elisabeth Ferrari, Insa Sparrer, Matthias Varga von Kibed
      Pages 21-38
  3. Leadership, Strategy and Planning

  4. Marketing and Communication

  5. Operations and Cost Management

  6. Organization and Culture

    1. Front Matter
      Pages 195-195
    2. Stefan Diefenbach, Thomas Deelmann
      Pages 197-208
    3. Terry Beckman, Maggie Matear, Anshuman Khare
      Pages 209-224
  7. IT, Technology and Data Management

    1. Front Matter
      Pages 225-225
    2. Brian Stewart, Anshuman Khare, Rod Schatz
      Pages 241-250
  8. Terry Beckman, Maggie Matear, Anshuman Khare
    Pages E1-E1
  9. Back Matter
    Pages 251-259

About this book


This book examines volatility, uncertainty, complexity and ambiguity (VUCA) and addresses the need for broader knowledge and application of new concepts and frameworks to deal with unpredictable and rapid changing situations. The premises of VUCA can shape all aspects of an organization. To cover all areas, the book is divided into six sections. Section 1 acts as an introduction to VUCA and complexity. It reviews ways to manage complexity, while providing examples for tools and approaches that can be applied. The main focus of Section 2 is on leadership, strategy and planning. The chapters in this section create new approaches to handle VUCA environments pertaining to these areas including using the Tetralemma logics, tools from systemic structural constellation (SySt) approach of psychotherapy and organizational development, to provide new ideas for the management of large strategic programs in organizations. Section 3 considers how marketing and sales are affected by VUCA, from social media’s influence to customer value management. Operations and cost management are highlighted in Section 4. This section covers VUCA challenges within global supply chains and decision-oriented controlling. In Section 5 organizational structure and process management are showcased, while Section 6 is dedicated to addressing the effects of VUCA in IT, technology and data management. The VUCA forces present businesses with the need to move from linear modes of thought to problem solving with synthetic and simultaneous thinking. This book should help to provide some starting points and ideas to deal with the next era. It should not be understood as the end of the road, but as the beginning of a journey exploring and developing new concepts for a new way of management.


Ambiguity Complexity Sustainability Management Uncertainty VUCA Volatility

Editors and affiliations

  • Oliver Mack
    • 1
  • Anshuman Khare
    • 2
  • Andreas Krämer
    • 3
  • Thomas Burgartz
    • 4
  1. 1.mack: ConsultingViennaAustria
  2. 2.Athabasca UniveristyEdmontonCanada
  3. 3.Business & Information Technology SchoolIserlohnGermany
  4. 4.Business & Information Technology SchoolIserlohnGermany

Bibliographic information