Conflict Resolution and its Context

From the Analysis of Behavioural Patterns to Efficient Decision-Making

Authors:

ISBN: 978-3-319-06238-9 (Print) 978-3-319-06239-6 (Online)

Table of contents (13 chapters)

  1. Front Matter

    Pages i-xxviii

  2. Online Dispute Resolution and Its Context

    1. Front Matter

      Pages 1-1

    2. No Access

      Chapter

      Pages 3-9

      Introduction

    3. No Access

      Chapter

      Pages 11-37

      Traditional and Alternative Ways to Solve Conflicts

    4. No Access

      Chapter

      Pages 39-59

      Advantages and Disadvantages of Avoiding the Courtroom

    5. No Access

      Chapter

      Pages 61-96

      Artificial Intelligence in Online Dispute Resolution

    6. No Access

      Chapter

      Pages 97-117

      Context and Its Importance

  3. Technological Framework

    1. Front Matter

      Pages 119-119

    2. No Access

      Chapter

      Pages 121-140

      An Agent-Based Architecture for a Second Generation ODR Tool

    3. No Access

      Chapter

      Pages 141-162

      Information Retrieval

    4. No Access

      Chapter

      Pages 163-186

      The Conflict Resolution Process

  4. Context Acquisition in Online Dispute Resolution

    1. Front Matter

      Pages 187-187

    2. No Access

      Chapter

      Pages 189-205

      A Framework for Developing Sensible Environments

    3. No Access

      Chapter

      Pages 207-221

      Inferring Conflict Resolution Styles

    4. No Access

      Chapter

      Pages 223-240

      Stress in Conflict Resolution

  5. Conclusions and Future Directions

    1. Front Matter

      Pages 241-241

    2. No Access

      Chapter

      Pages 243-267

      Analysis of Practical Results

    3. No Access

      Chapter

      Pages 269-279

      Concluding Remarks and Future Thoughts