Driving Service Productivity

Value-Creation Through Innovation

Editors:

ISBN: 978-3-319-05974-7 (Print) 978-3-319-05975-4 (Online)

Table of contents (11 chapters)

  1. Front Matter

    Pages i-x

  2. Introduction

    1. Front Matter

      Pages 1-1

    2. No Access

      Chapter

      Pages 3-15

      Service Productivity and Innovation

  3. Perspectives

    1. Front Matter

      Pages 17-17

    2. No Access

      Chapter

      Pages 19-41

      Services Transformation Through New Information Technology: Information Horizons Revisited

    3. No Access

      Chapter

      Pages 43-58

      Managing Service Productivity

    4. No Access

      Chapter

      Pages 59-72

      Trends Towards Servitisation

    5. No Access

      Chapter

      Pages 73-91

      Service-Dominant Logic and Service Science as Lenses for Service Productivity

  4. Cases

    1. Front Matter

      Pages 93-93

    2. No Access

      Chapter

      Pages 95-111

      Service Productivity at Airports

    3. No Access

      Chapter

      Pages 113-130

      Service Productivity in Professional Service Firms

    4. No Access

      Chapter

      Pages 131-165

      Service Productivity in the Healthcare Sector

    5. No Access

      Chapter

      Pages 167-189

      Service Productivity in the Hotel Business

    6. No Access

      Chapter

      Pages 191-208

      Innovative View on Value Creation – Investigating Requirements for a Holistic Service Life Cycle Management

  5. Future

    1. Front Matter

      Pages 209-209

    2. No Access

      Chapter

      Pages 211-218

      Service Productivity and Innovation

  6. Back Matter

    Pages 219-230