Business Process Maturity

A Comparative Study on a Sample of Business Process Maturity Models

  • Amy┬áVan Looy

Part of the SpringerBriefs in Business Process Management book series (BRIEFSBPM)

Table of contents

  1. Front Matter
    Pages i-xiv
  2. Amy Van Looy
    Pages 1-50
  3. Amy Van Looy
    Pages 51-67
  4. Amy Van Looy
    Pages 69-86
  5. Back Matter
    Pages 87-87

About this book


Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules, etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs, or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.


Business Excellence Business Process Management Capability Maturity Process Improvement

Authors and affiliations

  • Amy┬áVan Looy
    • 1
  1. 1.Faculty of Economics and Business AdministrationGhent UniversityGhentBelgium

Bibliographic information

  • DOI
  • Copyright Information The Author(s) 2014
  • Publisher Name Springer, Cham
  • eBook Packages Business and Economics
  • Print ISBN 978-3-319-04201-5
  • Online ISBN 978-3-319-04202-2
  • Series Print ISSN 2197-9618
  • Series Online ISSN 2197-9626
  • Buy this book on publisher's site