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After–sales Service of Engineering Industrial Assets

A Reference Framework for Warranty Management

  • Vicente González-Prida Díaz
  • Adolfo Crespo Márquez

Table of contents

  1. Front Matter
    Pages i-xxii
  2. Introduction

    1. Front Matter
      Pages 1-1
    2. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 3-14
  3. Current Issues in Warranty Management

    1. Front Matter
      Pages 15-15
    2. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 17-32
    3. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 33-51
  4. A Reference Framework for Warranty Management

    1. Front Matter
      Pages 53-53
    2. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 55-72
    3. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 73-92
    4. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 93-114
  5. Development of the Framework Stages

    1. Front Matter
      Pages 115-115
    2. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 117-146
    3. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 147-174
    4. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 175-211
    5. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 213-240
  6. Extensions to the Framework

    1. Front Matter
      Pages 241-241
    2. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 243-258
    3. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 259-284
    4. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 285-299
  7. Results and Conclusions

    1. Front Matter
      Pages 301-301
    2. Vicente González-Prida Díaz, Adolfo Crespo Márquez
      Pages 303-318

About this book

Introduction

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.

 “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.

Keywords

Aftersales Planning and Intergration After–sales Service of Complex Industrial Assets Modern Management Tools Warranty Management Warranty Planning and Control

Authors and affiliations

  • Vicente González-Prida Díaz
    • 1
  • Adolfo Crespo Márquez
    • 2
  1. 1.Dept. Industrial ManagementUniversidad de SevillaSevillaSpain
  2. 2.Dept. Industrial Management.Universidad de SevillaSevillaSpain

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-319-03710-3
  • Copyright Information Springer International Publishing Switzerland 2014
  • Publisher Name Springer, Cham
  • eBook Packages Engineering
  • Print ISBN 978-3-319-03709-7
  • Online ISBN 978-3-319-03710-3
  • Buy this book on publisher's site