Book 2014

After–sales Service of Engineering Industrial Assets

A Reference Framework for Warranty Management

ISBN: 978-3-319-03709-7 (Print) 978-3-319-03710-3 (Online)

Table of contents (14 chapters)

  1. Front Matter

    Pages i-xxii

  2. Introduction

    1. Front Matter

      Pages 1-1

    2. No Access

      Chapter

      Pages 3-14

      Researching the After-sales Services and Warranty Management

  3. Current Issues in Warranty Management

    1. Front Matter

      Pages 15-15

    2. No Access

      Chapter

      Pages 17-32

      An Initial Case Study. Understanding Warranty Management Issues

    3. No Access

      Chapter

      Pages 33-51

      State of the Art

  4. A Reference Framework for Warranty Management

    1. Front Matter

      Pages 53-53

    2. No Access

      Chapter

      Pages 55-72

      Learning from Maintenance Management Models

    3. No Access

      Chapter

      Pages 73-92

      Reference Framework

    4. No Access

      Chapter

      Pages 93-114

      Auditing the Initial Case Study

  5. Development of the Framework Stages

    1. Front Matter

      Pages 115-115

    2. No Access

      Chapter

      Pages 117-146

      Management Effectiveness

    3. No Access

      Chapter

      Pages 147-174

      Management Efficiency

    4. No Access

      Chapter

      Pages 175-211

      On the Assessment and Control

    5. No Access

      Chapter

      Pages 213-240

      Continuous Improvement

  6. Extensions to the Framework

    1. Front Matter

      Pages 241-241

    2. No Access

      Chapter

      Pages 243-258

      Intellectual Capital in the Technical Assistance

    3. No Access

      Chapter

      Pages 259-284

      Maintainability and the After-sales Service

    4. No Access

      Chapter

      Pages 285-299

      Dynamic Modeling and Bayesian Networks in the After-sales Service

  7. Results and Conclusions

    1. Front Matter

      Pages 301-301

    2. No Access

      Chapter

      Pages 303-318

      Summary of Results and Conclusions