Process-Oriented Dynamic Capabilities

Framework Development, Empirical Applications and Methodological Support

  • Ralf Plattfaut

Part of the SpringerBriefs in Information Systems book series (BRIEFSINORMAT)

Table of contents

  1. Front Matter
    Pages i-xi
  2. Ralf Plattfaut
    Pages 1-4
  3. Ralf Plattfaut
    Pages 5-9
  4. Ralf Plattfaut
    Pages 11-21
  5. Ralf Plattfaut
    Pages 23-50
  6. Ralf Plattfaut
    Pages 51-55
  7. Ralf Plattfaut
    Pages 57-57
  8. Back Matter
    Pages 59-60

About this book


​This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.


BPM Business Process Management Dynamic Capabilities OctoProz Product-Service Systems Service Innovation

Authors and affiliations

  • Ralf Plattfaut
    • 1
  1. 1.ERCIS - European Research Center for Information SystemsWestfälische Wilhelms-Universität MünsterMünsterGermany

Bibliographic information

  • DOI
  • Copyright Information The Author(s) 2014
  • Publisher Name Springer, Cham
  • eBook Packages Business and Economics
  • Print ISBN 978-3-319-03250-4
  • Online ISBN 978-3-319-03251-1
  • Series Print ISSN 2192-4929
  • Series Online ISSN 2192-4937
  • Buy this book on publisher's site