© 2010

Information and Communication Technologies in Tourism 2010

Proceedings of the International Conference in Lugano, Switzerland, February 10–12, 2010

  • Ulrike Gretzel
  • Rob Law
  • Matthias Fuchs
Conference proceedings

Table of contents

  1. Front Matter
    Pages I-XVI
  2. Technology Use by Hotels

    1. Peter O’Connor, Jamie Murphy
      Pages 1-12
    2. Christina Scholochow, Matthias Fuchs, Wolfram Höpken
      Pages 13-24
    3. Ekaterina Berezina, Cihan Cobanoglu
      Pages 25-37
  3. ICT Adoption and Use

  4. Website Evaluation

    1. Shanshan Qi, Rosanna Leung, Rob Law, Dimitrios Buhalis
      Pages 75-86
    2. Marcel Grüter, Olivier Blattmann, Simone von Burg, Thomas Myrach
      Pages 87-98
    3. Alessandro Inversini, Lorenzo Cantoni, Davide Bolchini
      Pages 99-110
  5. Mobile Technology

    1. Martin Goossen, Ron van Lammeren, Arend Ligtenberg
      Pages 111-123
    2. Sabine Schneider, Francesco Ricci, Adriano Venturini, Elena Not
      Pages 125-136
    3. Michael Canadi, Wolfram Höpken, Matthias Fuchs
      Pages 137-148
    4. Manfred Bortenschlager, Elisabeth Häusler, Wolfgang Schwaiger, Roman Egger, Mario Jooss
      Pages 149-158
  6. Tracking Technologies in Tourism Research, Management & Planning

  7. Online Travel Shopping

    1. Enrique Bigné, Silvia Sanz, Carla Ruiz, Joaquín Aldás
      Pages 209-221
    2. Christina Buttinger, Christina Feilmayr, Michael Guttenbrunner, Stefan Parzer, Birgit Pröll
      Pages 223-234

About these proceedings


The papers in this volume address advances in mobile tourism services, online destination marketing, GPS-based tracking of tourist behaviors, decision support tools, website design and evaluation, online travel distribution, ICT adoption in tourism and hospitality businesses, virtual experiences, online information search, Web 2.0, social media marketing, and the role of ICTs in sustainable tourism development. The volume shows a high diversity in disciplinary approaches and methodologies used to explore the intersection of tourism and technology. Thus, the included papers would be of interest to readers with varying backgrounds.


communication technology information technology tourism travel

Editors and affiliations

  • Ulrike Gretzel
    • 1
  • Rob Law
    • 2
  • Matthias Fuchs
    • 3
  1. 1.Laboratory for Intelligent Systems in TourismTexas A&M UniversityUSA
  2. 2.School of Hotel & Tourism ManagementThe Hong Kong Polytechnic UniversityHong Kong
  3. 3.European Tourism Research Inst. (ETOUR)Mid Sweden UniversitySweden

Bibliographic information