Table of contents

  1. Front Matter
    Pages I-XVI
  2. Technology Use by Hotels

    1. Peter O’Connor, Jamie Murphy
      Pages 1-12
    2. Christina Scholochow, Matthias Fuchs, Wolfram Höpken
      Pages 13-24
    3. Ekaterina Berezina, Cihan Cobanoglu
      Pages 25-37
  3. ICT Adoption and Use

  4. Website Evaluation

    1. Shanshan Qi, Rosanna Leung, Rob Law, Dimitrios Buhalis
      Pages 75-86
    2. Marcel Grüter, Olivier Blattmann, Simone von Burg, Thomas Myrach
      Pages 87-98
    3. Alessandro Inversini, Lorenzo Cantoni, Davide Bolchini
      Pages 99-110
  5. Mobile Technology

    1. Martin Goossen, Ron van Lammeren, Arend Ligtenberg
      Pages 111-123
    2. Sabine Schneider, Francesco Ricci, Adriano Venturini, Elena Not
      Pages 125-136
    3. Michael Canadi, Wolfram Höpken, Matthias Fuchs
      Pages 137-148
    4. Manfred Bortenschlager, Elisabeth Häusler, Wolfgang Schwaiger, Roman Egger, Mario Jooss
      Pages 149-158
  6. Tracking Technologies in Tourism Research, Management & Planning

  7. Online Travel Shopping

    1. Enrique Bigné, Silvia Sanz, Carla Ruiz, Joaquín Aldás
      Pages 209-221
    2. Christina Buttinger, Christina Feilmayr, Michael Guttenbrunner, Stefan Parzer, Birgit Pröll
      Pages 223-234
  8. ICTs and Destination Management Organizations

    1. Lorenzo Cantoni, Nadzeya Kalbaska
      Pages 247-259
  9. eSatisfaction, Dissatisfaction and Complaints

  10. Online Reputation

  11. Travel Distribution

    1. Crystal Ip, ShanShan Qi, Rosanna Leung, Rob Law
      Pages 345-356
    2. Mohamed Abou-Shouk, Wai Mun Lim
      Pages 357-368
    3. James Scicluna, Nathalie Steinmetz, Michal Zaremba
      Pages 369-380
  12. Online Search

    1. Daniel R. Fesenmaier, Zheng Xiang, Bing Pan, Rob Law
      Pages 381-392
    2. Arthur Pitman, Markus Zanker, Matthias Fuchs, Maria Lexhagen
      Pages 393-403
    3. Bing Pan, Zheng Xiang, Heather Tierney, Daniel R. Fesenmaier, Rob Law
      Pages 405-416
    4. Valérie Guex
      Pages 417-428
  13. Web 2.0

    1. Miriam Scaglione, Ahmad Fareed Ismail, Jean-Philippe Trabichet, Jamie Murphy
      Pages 441-453
    2. Luiz Mendes-Filho, Felix B Tan, Simon Milne
      Pages 455-466
    3. Hilary Catherine Murphy, Elia Adriana Centeno Gil, Roland Schegg
      Pages 467-478
  14. Sustainability and Inclusion through ICTs

    1. Alisha Ali, Andrew J. Frew
      Pages 479-491
    2. Wolfgang Drews, Christiane Schemer
      Pages 507-518
  15. Social Media Marketing

    1. Joanna Matloka, Dimitrios Buhalis
      Pages 519-530
    2. Dayangku Ida Nurul-Fitri Pengiran-Kahar, Sharifah Fatimah Syed-Ahmad, Sharifah Hayaati Syed Ismail, Jamie Murphy
      Pages 543-554
  16. Online Destinations

    1. Yu-Chih Huang, Sheila J. Backman, Kenneth F. Backman
      Pages 555-566
    2. Aysegul Surenkok, Rodolfo Baggio, Magda Antonioli Corigliano
      Pages 567-578
    3. Jarmo Ritalahti, Jarmo Sarkkinen
      Pages 579-589
    4. Sharifah Fatimah Syed-Ahmad, Dayangku Ida Nurul-Fitri Pengiran-Kahar, Azlinda Lahadzir, Jamie Murphy
      Pages 591-602

About these proceedings


The papers in this volume address advances in mobile tourism services, online destination marketing, GPS-based tracking of tourist behaviors, decision support tools, website design and evaluation, online travel distribution, ICT adoption in tourism and hospitality businesses, virtual experiences, online information search, Web 2.0, social media marketing, and the role of ICTs in sustainable tourism development. The volume shows a high diversity in disciplinary approaches and methodologies used to explore the intersection of tourism and technology. Thus, the included papers would be of interest to readers with varying backgrounds.


communication technology information technology tourism travel

Editors and affiliations

  • Ulrike Gretzel
    • 1
  • Rob Law
    • 2
  • Matthias Fuchs
    • 3
  1. 1.Laboratory for Intelligent Systems in TourismTexas A&M UniversityUSA
  2. 2.School of Hotel & Tourism ManagementThe Hong Kong Polytechnic UniversityHong Kong
  3. 3.European Tourism Research Inst. (ETOUR)Mid Sweden UniversitySweden

Bibliographic information