Information and Communication Technologies in Tourism 2020

Proceedings of the International Conference in Surrey, United Kingdom, January 08–10, 2020

  • Julia Neidhardt
  • Wolfgang Wörndl
Conference proceedings

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Social Media

    1. Front Matter
      Pages 1-1
    2. Naoki Shibata, Hiroto Shinoda, Hidetsugu Nanba, Aya Ishino, Toshiyuki Takezawa
      Pages 27-37
  3. Destinations

    1. Front Matter
      Pages 51-51
    2. Meng-Mei Chen, Andreina Irene Ramon Scovino
      Pages 53-64
    3. Francisco Femenia-Serra, Ulrike Gretzel
      Pages 65-78
    4. Irem Onder, Bozana Zekan, Nusret Araz
      Pages 92-102
    5. Adriana Wacker, Aleksander Groth
      Pages 103-114
  4. Recommendation and Decision Making

    1. Front Matter
      Pages 115-115
    2. David Massimo, Francesco Ricci
      Pages 130-141
  5. Virtual and Augmented Reality

    1. Front Matter
      Pages 155-155
    2. Heidrun Föhn, Sonja Böckler, Fabio Baumgartner, René Bauer, Ulrich Götz
      Pages 157-168
    3. Jasmin Hopf, Melina Scholl, Barbara Neuhofer, Roman Egger
      Pages 169-180
  6. Technology

    1. Front Matter
      Pages 193-193
    2. Jacques Bulchand-Gidumal, Santiago Melián-González, Beatriz González López-Valcárcel
      Pages 195-205
    3. Boris Ruf, Matteo Sammarco, Jonathan Aigrain, Marcin Detyniecki
      Pages 218-228
  7. Hotels

    1. Front Matter
      Pages 229-229
    2. Dimitrios Buhalis, Emily Cheng Siaw Yen
      Pages 231-242
    3. Ma Dolores Flecha-Barrio, Jesús Palomo, Cristina Figueroa-Domecq, Mónica Segovia-Perez
      Pages 255-266
    4. Erin Yirun Wang, Lawrence Hoc Nang Fong, Rob Law
      Pages 280-291
  8. Activities

    1. Front Matter
      Pages 293-293
    2. Jean-Paul Calbimonte, Simon Martin, Davide Calvaresi, Nancy Zappelaz, Alexandre Cotting
      Pages 295-306
  9. Back Matter
    Pages 321-322

About these proceedings


Gathering the outcomes of the 27th annual international eTourism conference ENTER2020, this book presents new research, innovative systems and industry case studies on the application of Information and Communication Technologies (ICT) in travel and tourism. It shares the latest findings discussed at the conference and highlights various topics within the field, including social media, destination marketing, recommender systems and decision-making, virtual and augmented reality, technology in tourism, and research on hotels and activities. Readers will find a wealth of state-of-the-art insights and ideas on how information and communication technologies can be applied in travel and tourism.


eTourism research ICT in tourism Information technology in tourism Advances in digital tourism Tourism development research Innovation in tourism ENTER 2020 conference IFITT conference proceedings eTourism conference Social media analytics Recommender systems in tourism eTourism research

Editors and affiliations

  • Julia Neidhardt
    • 1
  • Wolfgang Wörndl
    • 2
  1. 1.Institute of Information Systems EngineeringTU WienViennaAustria
  2. 2.Chair of Connected MobilityTU MunichGarchingGermany

Bibliographic information