© 2019

Transactional Lean: Preparing for the Digitalization Era

A Systematic Approach to Industrialize Office Processes


Table of contents

  1. Front Matter
    Pages i-xvii
  2. Bruno G. Rüttimann
    Pages 1-9
  3. Bruno G. Rüttimann
    Pages 11-30
  4. Bruno G. Rüttimann
    Pages 31-71
  5. Bruno G. Rüttimann
    Pages 73-90
  6. Bruno G. Rüttimann
    Pages 91-100
  7. Bruno G. Rüttimann
    Pages 101-112
  8. Back Matter
    Pages 113-116

About this book


More than 70% of people are working in offices or service industries still applying inefficient processes bearing Muda. However, they are not yet conscious that digitalization will change their life. Whereas during the last years many manufacturing shopfloors have been optimized according to Lean principles preparing for Industry 4.0, Lean management initiatives in the offices often failed or have not exploited the full potential of Lean. The causes might be attributable to the fact that Lean Office initiatives seldom went beyond 5S, VSM, and searching for the seven wastes – they lacked the holistic integrated approach; indeed, how to apply TPM, SMED, or flow on pull in office processes?

This book goes beyond searching for Muda by Gemba walk; the aim is to industrialize the office environment in view of the new digitalization challenge by applying the same principles of Lean industry. Whereas the basic process theory remains valid, the Lean tools have to be adapted and transposed to the office characteristics where not machines but employees are at the center of the transactions. Here, a new, already successfully applied, integrated, industry-derived, and systematic approach is presented. It will not only boost office effectiveness and productivity as well as shortening lead-time of office routines far beyond simple Muda elimination, but it will also prepare the processes in view of the upcoming digitalization era.


Lean office transactional processes lean processes reducing waste lean office cell lean management lean transformation operational excellence digitalization challenge

Authors and affiliations

  1. 1.D-MAVT - IWFinspire AG/ETH ZürichZürichSwitzerland

About the authors

Bruno Ruettiman is Dr.-Ing. (Politecnico di Milano), MBA (Bocconi University, Milan). He has 20 years of experience at the international industry (Alusuisse, Alcan, Rio Tinto). Since 2010 he is freelance consultant as well as consultant/instructor at inspire AG and lecturer at ETH Zurich.

Bibliographic information

  • Book Title Transactional Lean: Preparing for the Digitalization Era
  • Book Subtitle A Systematic Approach to Industrialize Office Processes
  • Authors Bruno G. Rüttimann
  • DOI
  • Copyright Information Springer Nature Switzerland AG 2019
  • Publisher Name Springer, Cham
  • eBook Packages Engineering Engineering (R0)
  • Hardcover ISBN 978-3-030-22859-0
  • Softcover ISBN 978-3-030-22862-0
  • eBook ISBN 978-3-030-22860-6
  • Edition Number 1
  • Number of Pages XVII, 116
  • Number of Illustrations 6 b/w illustrations, 64 illustrations in colour
  • Topics Engineering Economics, Organization, Logistics, Marketing
  • Buy this book on publisher's site