Advances in Service Science

Proceedings of the 2018 INFORMS International Conference on Service Science

  • Hui Yang
  • Robin Qiu
Conference proceedings INFORMS-CSS 2018

Part of the Springer Proceedings in Business and Economics book series (SPBE)

Table of contents

  1. Front Matter
    Pages i-ix
  2. Anshul Sharma, Mohammad Shahabsafa, Tamás Terlaky
    Pages 1-10
  3. Sevnaz Nourollahi, Archis Ghate, Minsun Kim
    Pages 11-20
  4. Samarth J. Patel, Robin Qiu, Ashkan Negahban
    Pages 21-30
  5. David Turner, Diego Serrano, Eleni Stroulia, Kelly Lyons
    Pages 31-41
  6. Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
    Pages 61-72
  7. Shailesh Kumar Pandey, Mohammad Tariq Khan, Robin G. Qiu
    Pages 117-128
  8. H. Muge Yayla-Kullu, Lana McMurray
    Pages 129-137
  9. Haitao Li, Cirpriano A. Santos
    Pages 139-150
  10. Kugmoorthy Gajananan, Aly Megahed, Shubhi Asthana, Taiga Nakamura
    Pages 151-160
  11. Changhun Lee, Gyumin Lee, Chiehyeon Lim
    Pages 161-168
  12. James Roche, Pezhman Ghadimi, Vincent Hargaden
    Pages 169-180
  13. Ralph D. Badinelli
    Pages 181-191
  14. Siqiao Li, Qingchen Wang, Ger Koole
    Pages 193-199
  15. Vahab Vahdat, Seyedmohammad Salehi, Nima Ahmadi
    Pages 217-230
  16. Saram Han, Chris K. Anderson
    Pages 231-238
  17. Shubhi Asthana, Aly Megahed, Ahmed Nazeem
    Pages 261-269
  18. Shubhi Asthana, Aly Megahed, Mohamed Mohamed
    Pages 271-276
  19. Chester Chambers, Maqbool Dada, Marlís González Fernández, Kayode Williams
    Pages 277-286
  20. Arim Park, Soohyun Cho, Seongtae Kim, Yao Zhao
    Pages 287-293

About these proceedings


This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.


Service Science Smart Service Smart Service and Systems Service Systems Modeling Service Operations Service Operations and Management Service Analytics Machine Learning Service Research Service Management Service Systems Smart Cities Big Data Service Science Research

Editors and affiliations

  • Hui Yang
    • 1
  • Robin Qiu
    • 2
  1. 1.Department of Industrial EngineeringPennsylvania State UniversityUniversity ParkUSA
  2. 2.Division of Engineering and Information SciencePennsylvania State UniversityMalvernUSA

Bibliographic information