Invitations to Tender for Facility Management Services

Process Mapping, Service Specifications and Innovative Scenarios

  • Cinzia Talamo
  • Nazly Atta

Part of the Springer Tracts in Civil Engineering book series (SPRTRCIENG)

Table of contents

  1. Front Matter
    Pages i-x
  2. Cinzia Talamo, Nazly Atta
    Pages 33-60
  3. Cinzia Talamo, Nazly Atta
    Pages 61-91
  4. Cinzia Talamo, Nazly Atta
    Pages 93-131
  5. Cinzia Talamo, Nazly Atta
    Pages 133-161
  6. Cinzia Talamo, Nazly Atta
    Pages 163-187
  7. Cinzia Talamo, Nazly Atta
    Pages 189-199
  8. Cinzia Talamo, Nazly Atta
    Pages 201-242
  9. Back Matter
    Pages 243-261

About this book


This book deals with Invitations to Tender (ITTs) for the provision of Facility Management (FM) services. It presents a framework to support companies in preparing clear, comprehensive and effective ITTs, focusing on such key aspects as: organizational structures, tools and procedures for managing information, allocation of information responsibilities, procedures for services monitoring and control, quality policies, and risk management. It discusses and analyzes a range of basic terms and concepts, procedures, and international standards concerning the Tendering Process, as well as the contents of ITTs, which should represent the translation of information needs into requirements related to: the client’s goals, main categories of information to deal with, expected organization of information, modalities of reporting and control, and level of knowledge to be reached. A further major focus is on potential key innovation scenarios concerning current FM practice, such as Sustainable Procurement, Building Information Modeling (BIM), Big Data and Internet of Things (IoT) technologies, highlighting both the possible benefits and the possible risks and implications that could negatively affect the quality of FM service provision if not properly treated within the ITT. The book will be of interest to real estate owners, demand organizations and facility managers, enhancing their ability to prepare, interpret and/or critically analyze ITTs.


Building Information Modeling Buildings Maintenance Management Facility Management Contract Real Estate Management Life Cycle Engineering Project Management Strategies BIM Applications

Authors and affiliations

  • Cinzia Talamo
    • 1
  • Nazly Atta
    • 2
  1. 1.Department of Architecture, Built Environment and Construction EngineeringPolitecnico di MilanoMilanItaly
  2. 2.Department of Architecture, Built Environment and Construction EngineeringPolitecnico di MilanoMilanItaly

Bibliographic information

  • DOI
  • Copyright Information Springer Nature Switzerland AG 2019
  • Publisher Name Springer, Cham
  • eBook Packages Engineering
  • Print ISBN 978-3-030-04008-6
  • Online ISBN 978-3-030-04009-3
  • Series Print ISSN 2366-259X
  • Series Online ISSN 2366-2603
  • Buy this book on publisher's site