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The Professionalization of Humanitarian Organizations

The Art of Balancing Multiple Stakeholder Interests at the ICRC

  • Günter Müller-Stewens
  • Tami Dinh
  • Bettina Hartmann
  • Martin J. Eppler
  • Fabienne Bünzli

Part of the SpringerBriefs in Business book series (BRIEFSBUSINESS)

Also part of the SpringerBriefs in Organisational Studies book sub series (BRIEFSORGSTUD)

Table of contents

  1. Front Matter
    Pages i-xi
  2. Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli
    Pages 1-7
  3. Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli
    Pages 9-29
  4. Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli
    Pages 31-64
  5. Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli
    Pages 65-81
  6. Günter Müller-Stewens, Tami Dinh, Bettina Hartmann, Martin J. Eppler, Fabienne Bünzli
    Pages 83-91

About this book

Introduction

This book offers deep insights into the functioning of humanitarian organizations (HOs) from a managerial perspective. Presenting an in-depth case study on the International Committee of the Red Cross (ICRC), it demonstrates how HOs can professionalize the management of their operations by adapting the institutional logic of private corporations and applying their tools and frameworks in the context of a non-profit-organization. The authors discuss the advantages of effective stakeholder and change management for HOs, as well as the tensions caused by conflicting institutional logics and ethical conflicts that arise as a result of a violation of the principles of an HO. The book appeals to anyone interested in managing non-governmental organizations more effectively.

Keywords

Humanitarian organization NGO NPO Stakeholder management Strategic management Change management Key performance indicators Social media International Committee of the Red Cross ICRC

Authors and affiliations

  • Günter Müller-Stewens
    • 1
  • Tami Dinh
    • 2
  • Bettina Hartmann
    • 3
  • Martin J. Eppler
    • 4
  • Fabienne Bünzli
    • 5
  1. 1.Institute of ManagementUniversity of St. GallenSt. GallenSwitzerland
  2. 2.Institute of Accounting, Control and AuditingUniversity of St. GallenSt. GallenSwitzerland
  3. 3.University of St. GallenSt. GallenSwitzerland
  4. 4.Institute for Media and Communications ManagementUniversity of St. GallenSt. GallenSwitzerland
  5. 5.Institute for Media and Communications ManagementUniversity of St. GallenSt. GallenSwitzerland

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-030-03248-7
  • Copyright Information The Author(s), under exclusive license to Springer Nature Switzerland AG 2019
  • Publisher Name Springer, Cham
  • eBook Packages Business and Management
  • Print ISBN 978-3-030-03247-0
  • Online ISBN 978-3-030-03248-7
  • Series Print ISSN 2191-5482
  • Series Online ISSN 2191-5490
  • Buy this book on publisher's site