Self-Service in the Internet Age

Expectations and Experiences

  • Fay Sudweeks
  • Celia Romm Livermore
  • David Oliver

Part of the Computer Supported Cooperative Work book series (CSCW)

Table of contents

  1. Front Matter
    Pages i-xii
  2. Marilyn A. Wells, Phillip W. J. Brook
    Pages 37-62
  3. Mary Tate, Joerg Evermann, Beverley Hope, Stuart Barnes
    Pages 63-83
  4. Dave Oliver, Celia Romm Livermore
    Pages 161-171
  5. Rachel McLean, Helen Richardson
    Pages 173-193
  6. Dave Oliver, Celia Romm Livermore, Neveen Awad Farag
    Pages 257-274
  7. Back Matter
    Pages 275-277

About this book


The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness.

This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.


Information Technology (IT) Internet e-business e-government e-health eCommerce healthcare information system information systems organization technology

Editors and affiliations

  • Fay Sudweeks
  • Celia Romm Livermore
  • David Oliver

There are no affiliations available

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag London 2009
  • Publisher Name Springer, London
  • eBook Packages Computer Science
  • Print ISBN 978-1-84800-206-7
  • Online ISBN 978-1-84800-207-4
  • Series Print ISSN 1431-1496
  • Buy this book on publisher's site