Global Perspectives on Service Science: Japan

  • Stephen K. Kwan
  • James C. Spohrer
  • Yuriko Sawatani

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Introduction

    1. Front Matter
      Pages 1-1
    2. Jim Spohrer, Stephen K. Kwan, Yuriko Sawatani
      Pages 3-13
  3. Foundations

    1. Front Matter
      Pages 15-15
    2. Haruhito Matsunami, Aya Kubosumi, Kanako Matsumoto
      Pages 49-59
  4. Methods

    1. Front Matter
      Pages 61-61
    2. Yoichi Motomura, Takeshi Kurata, Yoshinobu Yamamoto
      Pages 63-78
    3. Takashi Maeno, Seiko Shirasaka, Toshiyuki Yasui
      Pages 91-106
    4. Kazuo Furuta, Takanori Kaneko, Taro Kanno, Shigeki Yoshihara, Takamichi Mase
      Pages 107-116
  5. Engineering and Design

    1. Front Matter
      Pages 117-117
    2. Kyoichi Kijima, Yusuke Arai
      Pages 137-154
  6. Technology

    1. Front Matter
      Pages 155-155
    2. Hideyuki Mizuta
      Pages 177-191
    3. Naoshi Uchihira, Kentaro Torii, Tetsuro Chino, Kunihiko Hiraishi, Sunseong Choe, Yuji Hirabayashi et al.
      Pages 193-206
  7. Industry

    1. Front Matter
      Pages 229-229
    2. Yoshinori Hara, Yoshikazu Maegawa, Yutaka Yamauchi
      Pages 249-260
    3. Yuriko Sawatani, Yuko Fujigaki
      Pages 277-290
  8. Education

    1. Front Matter
      Pages 291-291
    2. Akiko Orita, Atsushi Yoshikawa, Takao Terano
      Pages 293-312
    3. Hideaki Takagi, Yukihiko Okada, Akiko Yoshise, Maiko Shigeno
      Pages 313-336
  9. Future

    1. Front Matter
      Pages 337-337
    2. Takafumi Kinoshita, Kazuaki Ibe, Mitsuru Kawamoto, Kitayoshi Tsumita, Yasuhiro Maeda
      Pages 339-349

About this book


This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity.  A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows:

• Foundations of Service Science and the service industry sector

• Public/Private sector partnerships, policies, trade in services, future prospects

• Contributions from science, social science, management, engineering, design as well as industry sector perspectives

• Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design

• Education and workforce development

• Case studies from practice, research and educational community

• Future Directions in Japan

This book includes three Forewords written by key leaders in Service Science:

• Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan)

• Yasuhiro Maeda (Director, Service Affairs Policy Division METI)
• Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)


Japan Service Sector Service Innovation Service Policies Service Science Trade in Services Service Science Research Service Science Education Service Economy ICT Services Service Design Service Management Service Engineering Service Systems Healthcare Financial Services

Editors and affiliations

  • Stephen K. Kwan
    • 1
  • James C. Spohrer
    • 2
  • Yuriko Sawatani
    • 3
  1. 1.College of BusinessSan Jose State UniversitySAN JOSEUSA
  2. 2.IBM University Programs World-WideIBM Almaden Research CenterSan JoseUSA
  3. 3.School of Computer ScienceTokyo University of TechnologyTokyoJapan

Bibliographic information