Email and Commercial Correspondence

A Guide to Professional English

  • Adrian Wallwork

Part of the Guides to Professional English book series (GPE)

Table of contents

  1. Front Matter
    Pages i-xviii
  2. Adrian Wallwork
    Pages 1-2
  3. Adrian Wallwork
    Pages 3-6
  4. Adrian Wallwork
    Pages 7-10
  5. Adrian Wallwork
    Pages 11-18
  6. Adrian Wallwork
    Pages 19-26
  7. Adrian Wallwork
    Pages 27-31
  8. Adrian Wallwork
    Pages 33-37
  9. Adrian Wallwork
    Pages 39-49
  10. Adrian Wallwork
    Pages 59-65
  11. Adrian Wallwork
    Pages 67-70
  12. Adrian Wallwork
    Pages 71-73
  13. Adrian Wallwork
    Pages 75-82
  14. Adrian Wallwork
    Pages 97-115
  15. Adrian Wallwork
    Pages 117-145
  16. Adrian Wallwork
    Pages 147-160
  17. Back Matter
    Pages 161-164

About this book


If you write emails and letters as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of getting the desired reply to your emails in the shortest time possible.

Some of the key guidelines covered include:

  • Write meaningful subject lines - otherwise recipients may not even open your mail.
  • Always put the most important point in the first line - otherwise the reader may not read it.
  • Be concise and only mention what is truly relevant. Write the minimum amount possible - you will also make fewer mistakes!
  • Be a little too formal than too informal - you don’t want to offend anyone.
  • If you have two long important things to say, say them in separate emails.
  • Give clear instructions and reasonable deadlines.
  • If you need people to cooperate with you, it is essential to highlight the benefits for them of cooperating with you.
  • Empathize with your recipient's busy workload.
  • Never translate typical phrases literally - learn equivalent phrases.

The book concludes with a chapter of useful phrases. There is also a brief introduction for trainers on how to teach Business / Commercial English.

Adrian Wallwork is the author of over 30 books aimed at helping non-native English speakers to communicate more effectively in English. He has published 13 books with Springer Science+Business Media.

Other books in this Professional English series:

CVs, Resumes, and LinkedIn

User Guides, Manuals, and Technical Writing

Meetings, Negotiations, and Socializing

Presentations, Demos, and Training Sessions

Telephone and Helpdesk Skills


Correspondence messages teleconference

Authors and affiliations

  • Adrian Wallwork
    • 1
  1. 1.PisaItaly

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media New York 2014
  • Publisher Name Springer, New York, NY
  • eBook Packages Business and Economics
  • Print ISBN 978-1-4939-0634-5
  • Online ISBN 978-1-4939-0635-2
  • Buy this book on publisher's site