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Oracle Digital Assistant

A Guide to Enterprise-Grade Chatbots

  • Luc Bors
  • Ardhendu Samajdwer
  • Mascha van Oosterhout
Book

Table of contents

  1. Front Matter
    Pages i-xxii
  2. Foundations

    1. Front Matter
      Pages 1-1
    2. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 3-14
  3. Design and User Experience

    1. Front Matter
      Pages 15-15
    2. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 17-43
    3. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 45-71
  4. Implementing Your Digital Assistant

    1. Front Matter
      Pages 73-73
    2. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 75-90
    3. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 91-130
  5. Enhancing Your Digital Assistant

    1. Front Matter
      Pages 131-131
    2. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 133-158
    3. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 159-178
    4. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 179-215
    5. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 217-238
  6. Advanced Topics

    1. Front Matter
      Pages 239-239
    2. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 241-270
    3. Luc Bors, Ardhendu Samajdwer, Mascha van Oosterhout
      Pages 271-295
  7. Back Matter
    Pages 297-301

About this book

Introduction

Use this book as an on-ramp to the development of enterprise-grade chatbots and digital assistants. It is based on real-life experience and explains everything you need to know to start building your own digital assistant (DA) using Oracle technologies. You will become familiar with the concepts involved in DA development from both a user experience and technical point of view. You will learn to create DAs using Oracle technologies, including the Oracle Digital Assistant Cloud. 

In the first part of the book, you will learn the basic principles of the digital assistant (AKA Chatbot) technology. You will be guided through the steps involved in designing a DA, including how to make sure that the user receives a satisfying experience when using the assistant. In the second part of the book, you will learn how to implement the digital assistant that was designed in the first part. You will begin with a basic implementation, later enhancing that implementation with agents, multi-language support, and webviews. The final part of the book adds a deep dive into custom component development with an example around sentiment analysis and speech.

You will:
  • Design digital assistants to meet business requirements
  • Implement a great user experience for your digital assistants
  • Translate digital assistant design into real implementations
  • Build multi-language support into your assistants
  • Enhance digital assistants with webviews
  • Create custom components to extend feature sets


Keywords

Chatbot Digital Assistant (DA) User Experience Design Dialogue Design Machine Learning (ML) Artificial Intelligence (AI) Oracle Digital Assistant Natural Language Processing (NLP) Bot Skills Multilanguage Digital Assistant QnA Bots Instant Apps Intents Agent Integration Custom Components Sentiment Analysis

Authors and affiliations

  • Luc Bors
    • 1
  • Ardhendu Samajdwer
    • 2
  • Mascha van Oosterhout
    • 3
  1. 1.HoutenThe Netherlands
  2. 2.BilthovenThe Netherlands
  3. 3.BilthovenThe Netherlands

Bibliographic information