© 2017

Success Metrics

A Multidimensional Framework for Measuring Organizational Success


Table of contents

  1. Front Matter
    Pages i-xxii
  2. Martin Klubeck
    Pages 1-23
  3. Martin Klubeck
    Pages 41-61
  4. Martin Klubeck
    Pages 63-73
  5. Martin Klubeck
    Pages 75-88
  6. Martin Klubeck
    Pages 89-106
  7. Martin Klubeck
    Pages 107-134
  8. Martin Klubeck
    Pages 135-151
  9. Martin Klubeck
    Pages 153-175
  10. Martin Klubeck
    Pages 177-187
  11. Martin Klubeck
    Pages 203-217
  12. Back Matter
    Pages 219-223

About this book


Step through the process of identifying and combining the right measures to gauge, narrate, and guide your organization's progress toward true success. All organizations have a common goal to be successful. All leaders want to make data-informed decisions and use measures to improve processes, communicate progress, and gain support. The problem is that proxy or partial measures don’t measure overall success and can be misleading. They measure performance parameters, progress on a specific task, customer feedback, and other piecemeal indices—which taken separately fail to describe an organization’s progress toward overall success.

To measure success, leaders today are missing a key meta-analytic in their toolbox. In this book, metrics consultant Martin Klubeck provides it to them. Success Metrics shows organizational leaders how to measure success at the individual and organizational levels. By measuring success in multiple dimensions using multivariate methods you will be able to determine what works and what doesn’t. The key is to measure and promote progress in terms of organizational vision, mission, and overarching goals.

Business leaders too often succumb to the working assumption that they only have to show shareholders and boards of trustees that they are turning a profit—the higher the profit, the more successful their stewardship of the company. Wrong! To truly thrive and endure, all organizations—corporate, government, small, large, nonprofit, or startup—need to define and pursue the underlying purpose for their existence.

The author's integrated measures of success can be used to communicate organizational progress to stakeholders, shareholders, boards of trustees, corporate leaders, the workforce, and the customer base and thereby galvanize broad commitment to organizational success. Klubeck shows how his principles and methods of measuring overall success can be applied at all levels: individual, team, group, department, division, and organization.

What you will learn:

  • Why you should measure success instead of performance
  • What to measure and what not to measure
  • How to integrate the measures of success to tell a complete story
  • How to share measures of success with different audiences


metrics organizational success personal success measures of success narrative of success multidimensional success leaders board of trustees stakeholders vision mission purpose answer key quadrant performance indicators KPIs ROI

Authors and affiliations

  1. 1.NilesUSA

About the authors

Martin Klubeck is a strategy and planning consultant at the University of Notre Dame and a recognized expert in the field of practical metrics. His passion for simplifying the complex has led to the development of a simple system for developing meaningful metrics. He is author of Metrics: How to Improve Key Business Results and coauthor of Why Organizations Struggle So Hard to Improve So Little and numerous articles on metrics. Klubeck is also the founder of the Consortium for the Establishment of Information Technology Performance Standards, a nonprofit organization focused on providing much-needed standards for measures.

Bibliographic information