Handbook of Total Quality Management

  • Christian N. Madu

Table of contents

  1. Front Matter
    Pages i-xxxii
  2. Christian N. Madu
    Pages 1-20
  3. Bin Srinidhi
    Pages 41-86
  4. Amrik Sohal, Andrea Howell
    Pages 108-127
  5. M. D. Moreno-Luźon, F. J. Peris, F. J. Santonja
    Pages 128-153
  6. Christian N. Madu
    Pages 165-212
  7. Vasanthakumar N. Bhat
    Pages 213-224
  8. Hamid Noori, John L. Michela, Shailendra Jha
    Pages 225-245
  9. Chu-Hua Kuei
    Pages 246-259
  10. Jeffrey K. Liker, S. Nazli Wasti
    Pages 304-319
  11. Klaus J. Zink, Andreas Schmidt
    Pages 320-343
  12. Ron S. Kenett, Marc E. Maisel
    Pages 344-364
  13. Christian N. Madu
    Pages 365-387
  14. Injazz J. Chen, Kenneth A. Paetsch
    Pages 409-424
  15. Joseph T. Emanuel, Dennis E. Kroll
    Pages 425-445
  16. George W. Arnold, M. Hosein Fallah
    Pages 446-459
  17. Mark A. Vonderembse, Tom Van Fossen
    Pages 460-475
  18. Christian N. Madu
    Pages 476-508
  19. Nicholas C. Georgantzas
    Pages 509-528
  20. Christian N. Madu
    Pages 529-565
  21. Nicholas C. Georgantzas
    Pages 566-593
  22. Shane J. Schvaneveldt, Takao Enkawa
    Pages 594-611
  23. Surendra M. Gupta
    Pages 612-626
  24. Chyau Tuan, Linda Fung-Yee Ng
    Pages 627-638
  25. Ton van der Wiele, Barrie Dale
    Pages 666-682
  26. Edward Kindlarski, Ben Bella Jaoko
    Pages 683-700
  27. Jens J. Dahlgaard, Ove Hartz
    Pages 701-717
  28. Danny Samson
    Pages 718-734
  29. Christian N. Madu
    Pages 735-754
  30. Back Matter
    Pages 770-801

About this book


Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and service providers, while virtually all industrialized nations have instituted quality programs to help indigenous corporations. A proliferation in nation-wide and regional quality awards such as the Baldridge award and certification to ISO 9000 series are making corporations world-wide quality-conscious and eager to implement programs of continuous improvement. To achieve competitiveness, quality practice is a necessity and this book offers an exposition of how quality can be attained.
The Handbook of Total Quality Management:
  • Explores in separate chapters new topics such as re-engineering, concurrent engineering, ISO standards, QFD, the Internet, the environment, advanced manufacturing technology and benchmarking
  • Discusses the views of leading quality practitioners such as Derning, Juran, Ishikawa, Crosby and Taguchi throughout the book
  • Considers important strategies for quality improvement, including initiation and performance evaluation through auditing, re-engineering, and process and design innovations.

With contributions from 47 authors in 13 different countries, the Handbook of Total Quality Management is invaluable as a reference guide for anyone involved with quality management and deployment, including consultants, practitioners and engineers in the professional sector, and students and lecturers of information systems, management and industrial engineering.


ISO 9000 Service design environment information system management quality technology total quality management (TQM)

Authors and affiliations

  • Christian N. Madu
    • 1
  1. 1.Department of Management and Management Science, Lubin School of BusinessPace UniversityNew YorkUSA

Bibliographic information