Creating Value in Financial Services

Strategies, Operations and Technologies

  • Edward L. Melnick
  • Praveen R. Nayyar
  • Michael L. Pinedo
  • Sridhar Seshadri

Table of contents

  1. Front Matter
    Pages i-xxi
  2. Creating Value in Financial Services

    1. Edward L. Melnick, Praveen R. Nayyar, Michael L. Pinedo, Sridhar Seshadri
      Pages 1-20
  3. Customer Value Focused Strategies

  4. Customer Value Focused Services

    1. Front Matter
      Pages 155-155
    2. John O. Matthews, Cathy A. Rusinko
      Pages 157-177
    3. Andrew Hosking, Ajit Kambil, Amanda Lister
      Pages 179-193
    4. Sanjeev Dewan, Haim Mendelson
      Pages 195-218
    5. Ernest Battifarano
      Pages 219-250
  5. Customer Value Focused Systems

    1. Front Matter
      Pages 251-251
    2. Ming Fan, Jan Stallaert, Andrew B. Whinston
      Pages 303-325
    3. Richard C. Larson, Edieal J. Pinker
      Pages 327-356
    4. Michael Pinedo, Sridhar Seshadri, J. George Shanthikumar
      Pages 357-388
    5. John Alouisa, William Anderson, Richard Castro, Raymond Ennis, Jeffrey Gevarter, Russell Pandolfo
      Pages 389-401
  6. Customer Value Focused Measures of Success

About this book


Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998.
The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.


Bank Retail Banking Shareholder Value banking derivatives modeling process management

Editors and affiliations

  • Edward L. Melnick
    • 1
  • Praveen R. Nayyar
    • 1
  • Michael L. Pinedo
    • 1
  • Sridhar Seshadri
    • 1
  1. 1.Stern School of BusinessNew York UniversityUSA

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media New York 2000
  • Publisher Name Springer, Boston, MA
  • eBook Packages Springer Book Archive
  • Print ISBN 978-1-4613-7081-9
  • Online ISBN 978-1-4615-4605-4
  • Buy this book on publisher's site