Handbook of Quality Management in Behavioral Health

  • George Stricker
  • Warwick G. Troy
  • Sharon A. Shueman

Part of the Issues in the Practice of Psychology book series (IPPS)

Table of contents

  1. Front Matter
    Pages i-xiv
  2. The Changing Context for Quality Management in Behavioral Health

  3. Tools for Quality Management

    1. Front Matter
      Pages 31-31
    2. Judith Emerson, George Stricker
      Pages 33-52
    3. Ron L. Meredith, Stephen L. Bair, G. R. Ford
      Pages 53-93
    4. Michael J. Lambert, Jonathan C. Huefner, Curtis W. Reisinger
      Pages 95-110
    5. Sharon A. Shueman, Nancy E. Lane
      Pages 111-125
  4. Quality Management in Practice

    1. Front Matter
      Pages 127-127
    2. Sharon A. Shueman, Kathy Allen
      Pages 145-156
    3. Susan J. Penner, Sheila Baler, Margaret Walkover, Edward Cohen
      Pages 157-169
    4. David A. Young, Stephen Long
      Pages 171-192
    5. David A. Zanis, A. Thomas McLellan
      Pages 193-215
    6. Daniel J. Abrahamson, Karen W. Saakvitne
      Pages 217-235
  5. For the Good of the Public

    1. Front Matter
      Pages 277-277
    2. Patrick H. DeLeon, Nancy K. Gilmore-Lee, Stephen A. Ragusea, Paul A. Eckert
      Pages 279-302
    3. Barry Blackwell, Kathleen Eilers, Don Robinson Jr.
      Pages 375-386
    4. Warwick G. Troy, Sharon A. Shueman
      Pages 387-392
  6. Back Matter
    Pages 393-410

About this book


For the first time in history, behavioral health providers are expected to understand and participate in activities intended to access and improve the quality of services they provide. This handbook is designed as a general resource in the field of behavioral health quality management for a very diverse group of readers, including graduate and undergraduate students, payors, purchasers and administrators within managed care organizations, public sector service system planners and managers, applied health services researchers and program evaluators. This volume provides a comprehensive context for the development of quality management (QM) in health services - behavioral health in particular - as well as an overview of tools, techniques, and programs reflecting QM in practice. It also offers perspectives on both internally- and externally-based QM activities.


QM Quality of Service (QoS) health care managed care management organization quality assurance stress

Authors and affiliations

  • George Stricker
    • 1
  • Warwick G. Troy
    • 2
  • Sharon A. Shueman
    • 3
  1. 1.Derner Institute of Advanced Psychological StudiesAdelphi UniversityGarden CityUSA
  2. 2.University of Southern CaliforniaLos AngelesUSA
  3. 3.Shueman Troy AssociatesPasadenaUSA

Bibliographic information

  • DOI
  • Copyright Information Kluwer Academic / Plenum Publishers, New York 2000
  • Publisher Name Springer, Boston, MA
  • eBook Packages Springer Book Archive
  • Print ISBN 978-1-4613-6882-3
  • Online ISBN 978-1-4615-4195-0
  • Series Print ISSN 1567-7346
  • Buy this book on publisher's site