World Class Performance Through Total Quality

A practical guide to implementation

  • Paul Spenley

Table of contents

  1. Front Matter
    Pages i-xii
  2. Introduction to Total Quality Management (TQM)

    1. Front Matter
      Pages 1-1
    2. Paul Spenley
      Pages 10-18
    3. Paul Spenley
      Pages 19-36
  3. Implementation of TQM

    1. Front Matter
      Pages 37-37
    2. Paul Spenley
      Pages 39-55
    3. Paul Spenley
      Pages 56-70
    4. Paul Spenley
      Pages 71-75
    5. Paul Spenley
      Pages 76-84
    6. Paul Spenley
      Pages 85-92
    7. Paul Spenley
      Pages 93-106
    8. Paul Spenley
      Pages 107-115
    9. Paul Spenley
      Pages 116-119
    10. Paul Spenley
      Pages 120-127
    11. Paul Spenley
      Pages 128-136
    12. Paul Spenley
      Pages 137-139
  4. Tools and techniques for TQM

    1. Front Matter
      Pages 141-141
    2. Paul Spenley
      Pages 143-167
  5. Back Matter
    Pages 169-171

About this book


TOTAL QUALITY MANAGEMENT (TQM) - A COMPETITIVE EDGE In the context of the European and Western manufacturing challenge being set by the 'Far Eastern Machine', it is of critical importance that manufacturing competitiveness is improved in Western companies. The ability to export successfully is becoming even more critical to the economic well-being of developed countries worldwide. The Japanese domination of the motor cycle and domestic consumer markets has had a significant impact on the balance of payments in Western Europe and the USA. All the signs are that Japanese companies are ready and able to enter other markets aggressively, through takeovers, acquisitions and off-shore manufacturing facilities. In Western Europe, the creation of the 'Single Market' in 1992 has provided major opportunities for companies to increase their market share. Unfortunately, many companies in the West have shown an inability to succeed even in their market when faced with tough, well-organized opposition, such as that from the Far East. There is very little time left for Western companies to catch up - the challenge is becoming more fiercely competitive daily. The time to improve competitive edge may be too late for many companies, as the European frontiers are dismantled and the Japanese companies continue to build off-shore plants in Europe. For example, it is a fact that companies are increasingly x PREFACE being forced to achieve world class manufacturing capability in order to compete and, in many cases, survive.


Acquisition USA competitiveness consumer management manufacturing organization quality management total quality management total quality management (TQM) well-being

Authors and affiliations

  • Paul Spenley
    • 1
  1. 1.Consultancy DivisionPera InternationalSwindonUK

Bibliographic information