Measuring E-government Efficiency

The Opinions of Public Administrators and Other Stakeholders

  • Manuel Pedro Rodríguez-Bolívar

Part of the Public Administration and Information Technology book series (PAIT, volume 5)

Table of contents

  1. Front Matter
    Pages i-xv
  2. Manuel Pedro Rodríguez-Bolívar
    Pages 1-7
  3. Sanja Bogdanović-Dinić, Nataša Veljković, Leonid Stoimenov
    Pages 25-44
  4. Thomas Zefferer, Vesna Krnjic, Klaus Stranacher, Bernd Zwattendorfer
    Pages 45-74
  5. Laura Alcaide-Muñoz, Antonio M. López Hernández, Carmen Caba-Pérez
    Pages 135-156
  6. Mark Deakin, Fiona Campbell, Alasdair Reid
    Pages 191-212
  7. Manuel Pedro Rodríguez-Bolívar
    Pages 277-280
  8. Back Matter
    Pages 281-285

About this book


E-government has the potential to improve public services, information transparency, and the engagement of civic participation of the public sector management. This book analyzes the achievement of expectations created by public managers, policy-makers, and stakeholders with regard to the implementation of e-government policies and applications. It also tries to determine whether e-government applications have been introduced as a fad or according to real demands from citizenry and if efforts within e-government have been effective. This book investigates how public managers and policy-makers imagine e-government policies and the impact of those policies on their management and decision-making process through the engagement of citizenry. It is also discusses whether e-government policies are merely procedural improvements that strictly introduce new ways of delivering public services or disclosing public sector information. The book's analysis of the overall expectations on e-government applications makes it of interest to scholars in public administration as well as to policy-makers and stakeholders.​


Administrative sciences E-governance E-government Information technology Public administration Stakeholders

Editors and affiliations

  • Manuel Pedro Rodríguez-Bolívar
    • 1
  1. 1.Department of Accounting and FinanceUniversity of GranadaGranadaSpain

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media New York 2014
  • Publisher Name Springer, New York, NY
  • eBook Packages Business and Economics
  • Print ISBN 978-1-4614-9981-7
  • Online ISBN 978-1-4614-9982-4
  • Series Print ISSN 2512-1812
  • Series Online ISSN 2512-1839
  • Buy this book on publisher's site