Performance Benchmarking

Measuring and Managing Performance

Authors:

ISBN: 978-1-4614-6042-8 (Print) 978-1-4614-6043-5 (Online)

Table of contents (8 chapters)

  1. Front Matter

    Pages i-xx

  2. No Access

    Chapter

    Pages 1-21

    Introduction to Benchmarking

  3. No Access

    Chapter

    Pages 23-47

    Performance Measures

  4. No Access

    Chapter

    Pages 49-69

    Performance Models

  5. No Access

    Chapter

    Pages 71-102

    Performance Analysis: DEA

  6. No Access

    Chapter

    Pages 103-126

    Performance Analysis: SFA

  7. No Access

    Chapter

    Pages 127-161

    Performance Planning

  8. No Access

    Chapter

    Pages 163-193

    Performance Restructuring

  9. No Access

    Chapter

    Pages 195-223

    Performance Contracting

  10. Back Matter

    Pages 225-255