Face to Face with Emotions in Health and Social Care

  • Benjamin Gray

Table of contents

  1. Front Matter
    Pages i-xi
  2. Benjamin Gray
    Pages 1-7
  3. Benjamin Gray
    Pages 25-29
  4. Benjamin Gray
    Pages 31-38
  5. Benjamin Gray
    Pages 39-44
  6. Emotional Labor in Health Care

    1. Front Matter
      Pages 45-45
    2. Benjamin Gray
      Pages 47-57
    3. Benjamin Gray
      Pages 59-72
    4. Benjamin Gray
      Pages 73-95
  7. Emotional Labor in Child and Family Social Care

    1. Front Matter
      Pages 97-97
    2. Benjamin Gray
      Pages 99-116
    3. Benjamin Gray
      Pages 153-164
  8. Back Matter
    Pages 165-191

About this book


Among the earliest lessons learned by care providers are those concerning the emotions: understanding those of clients, and not letting one’s own interfere with providing quality care. And since so many clients have been scarred by serious illness or traumatic events, this instruction is not only crucial but must be updated regularly for professionals to stay engaged with clients and avoid burnout


The collective experience of the more than fifty providers, clients, and family members interviewed in Face to Face with Emotions in Health and Social Care reinforces these vital lessons, illustrating the centrality of emotions to the caring professions, the challenges they present in clinical contexts, and their therapeutic potential. Interviewees’ candid discussion of mental illness, child abuse, HIV/AIDS, and other traumas demonstrate the emotional nuances involved in providing intervention, encouragement, and support. And chapters build on recent social theory and research on emotional regulation and social capital to explore key affective issues in the healing professions, such as:


  • Emotional labor in health and social care.
  • Building a language and a picture of emotions.
  • Gender divisions in emotional labor.
  • Tensions between emotional support and social control in mental health care.
  • Emotions and cultural and religious sensitivity.
  • Managing emotional labor in education and supervision.


The profound lessons found in Face to Face with Emotions in Health and Social Care benefit a wide range of frontline health and mental health providers, including therapists, nurses, and counselors, at all stages of their careers.


From the Reviews…


Face to Face with Emotions in Health and Social Care offers profound insights into the labour  of emotions in nursing and social work.  The positive therapeutic potential of engaging with people's emotions is observed and assessed.  Lessons are drawn from studies in primary care, AIDS/ HIV, children's oncology, mental health, refugee exile, disadvantaged groups and child protection.  The book describes the ways that nurses and social care staff learn to care and engage people's emotions in education and training.   
The book is a must read for nurses, social workers, counsellors, therapists, psychologists and frontline staff who have to 'read', manage and help people cope with feelings of trauma, fear, abuse, illness and death.  The book suggests that engaging with the so-called "little things" of people's emotions is the building block of supportive, therapeutic and frontline care. -- Dr. Monica Noronha, University of Kent


Emotional labour in health care Emotional labour in social care Emotions in counseling and psychotherapy Emotions in nursing Emotions in social work Emotions in workplace

Authors and affiliations

  • Benjamin Gray
    • 1
  1. 1.Wivenhoe, EssexUnited Kingdom

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media New York 2012
  • Publisher Name Springer, New York, NY
  • eBook Packages Behavioral Science
  • Print ISBN 978-1-4614-3401-6
  • Online ISBN 978-1-4614-3402-3
  • Buy this book on publisher's site