Service Level Agreements for Cloud Computing

  • Philipp Wieder
  • Joe M. Butler
  • Wolfgang Theilmann
  • Ramin Yahyapour

Table of contents

  1. Front Matter
    Pages i-xxvi
  2. Introduction to Service Level Agreements in Service Oriented Architectures

    1. Front Matter
      Pages 1-1
    2. Joe M. Butler, Ramin Yahyapour, Wolfgang Theilmann
      Pages 3-11
    3. Jens Happe, Wolfgang Theilmann, Andrew Edmonds, Keven T. Kearney
      Pages 13-26
    4. Christoph Rathfelder, Benjamin Klatt, Giovanni Falcone
      Pages 27-40
  3. Foundations for Service Level Agreements

    1. Front Matter
      Pages 41-41
    2. Keven T. Kearney, Francesco Torelli
      Pages 43-67
    3. Jens Happe, Wolfgang Theilmann, Alexander Wert
      Pages 69-78
    4. Khaled Mahbub, George Spanoudakis, Theocharis Tsigkritis
      Pages 79-101
  4. Scientific Innovations

    1. Front Matter
      Pages 103-103
    2. Constantinos Kotsokalis, Juan Lambea Rueda, Sergio García Gómez, Augustín Escámez Chimeno
      Pages 105-121
    3. Howard Foster, George Spanoudakis
      Pages 123-138
    4. Davide Lorenzoli, George Spanoudakis
      Pages 139-152
  5. Core Components of the Service Level Agreements Framework

    1. Front Matter
      Pages 165-165
    2. Miguel Angel Rojas Gonzalez, Peter Chronz, Kuan Lu, Edwin Yaqub, Beatriz Fuentes, Alfonso Castro et al.
      Pages 167-186
    3. Edwin Yaqub, Philipp Wieder, Constantinos Kotsokalis, Valentina Mazza, Liliana Pasquale, Juan Lambea Rueda et al.
      Pages 187-206
  6. Management of the Business Layer

    1. Front Matter
      Pages 207-207
    2. Sergio García Gómez, Juan Lambea Rueda, Augustín Escámez Chimeno
      Pages 209-224
  7. Management of the Software Layer

    1. Front Matter
      Pages 225-225
    2. Ulrich Winkler, Wasif Gilani
      Pages 227-250
    3. Sam Guinea, Annapaola Marconi, Natalia Rasadka, Paolo Zampognaro
      Pages 251-268
  8. Management of the Infrastructure Layer

    1. Front Matter
      Pages 269-269
    2. John Kennedy, Andrew Edmonds, Victor Bayon, Pat Cheevers, Kuan Lu, Miha Stopar et al.
      Pages 271-287
  9. Selected Business Use Cases

    1. Front Matter
      Pages 289-289
    2. Wolfgang Theilmann, Jens Happe, Ulrich Winkler
      Pages 295-309
    3. Michael Nolan, Joe M. Butler
      Pages 311-327
    4. Juan Lambea Rueda, Sergio García Gómez, Augustín Escámez Chimeno
      Pages 329-342
    5. Giampaolo Armellin, Annamaria Chiasera, Ganna Frankova, Liliana Pasquale, Francesco Torelli, Gabriele Zacco
      Pages 343-357

About these proceedings


Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.


Cloud Computing Infrastructure-as-a-service Service-level management Service-oriented infrastructure Software-as-a-service

Editors and affiliations

  • Philipp Wieder
    • 1
  • Joe M. Butler
    • 2
  • Wolfgang Theilmann
    • 3
  • Ramin Yahyapour
    • 4
  1. 1., IT & Media CenterTU DortmundDortmundGermany
  2. 2.Intel Ireland LimitedLeixlipIreland
  3. 3.SAP ResearchKarlsruheGermany
  4. 4., IT & Media CenterTU Dortmund UniversityDortmundGermany

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media, LLC 2011
  • Publisher Name Springer, New York, NY
  • eBook Packages Computer Science
  • Print ISBN 978-1-4614-1613-5
  • Online ISBN 978-1-4614-1614-2
  • Buy this book on publisher's site