Web 2.0 Technologies and Democratic Governance

Political, Policy and Management Implications

  • Christopher G. Reddick
  • Stephen K. Aikins

Part of the Public Administration and Information Technology book series (PAIT, volume 1)

Table of contents

  1. Front Matter
    Pages i-xi
  2. Christopher G. Reddick, Stephen K. Aikins
    Pages 1-7
  3. Government Policy and Uses of Web 2.0 for Management of Service Delivery

    1. Front Matter
      Pages 9-9
    2. Paul T. Jaeger, John Carlo Bertot, Katie Shilton
      Pages 11-25
    3. Carmen Caba Pérez, Manuel Pedro Rodríguez Bolívar, Antonio Manuel López Hernández
      Pages 41-61
    4. Silvia Gardini, Marco Maria Mattei, Rebecca Levy Orelli
      Pages 63-78
    5. Leonidas G. Anthopoulos, Theologis E. Tougountzoglou
      Pages 79-96
  4. Web 2.0 as Tools for Mobilization, Protests and Governance

  5. Section III: Effects of Web 2.0 on Political Campaigns and Participatory Democracy

    1. Front Matter
      Pages 183-183
    2. Robin Effing, Jos van Hillegersberg, Theo W. C. Huibers
      Pages 201-217
    3. J. Ignacio Criado, Guadalupe Martínez-Fuentes, Aitor Silván
      Pages 219-232
    4. Rodrigo Sandoval-Almazan, J. Ramon Gil-Garcia
      Pages 233-248
    5. Aspasia Papaloi, Eleni Revekka Staiou, Dimitris Gouscos
      Pages 259-275

About this book


Web 2.0 has become the buzz word for describing social media available on the Internet, such as blogs, photo and file sharing systems and social networking sites. These Web 2.0 applications are rapidly transforming citizen-citizen and citizen-government interactions in a manner not seen before. In recognition of these trends, governments are already taking a very close look at Web 2.0 and online communities in order to leverage them for designing products and services and for providing citizen services. This book brings together international scholars to provide the theoretical and practical contexts for understanding the nature of Web 2.0 technologies and their impact on political, public policy and management processes, and to explore how best Web 2.0 applications can be leveraged and aligned with the strategic goals of government organizations to add value and ensure effective governance. Drawing from experiences from countries around the globe, the book provides the theoretical context of the potential for Web 2.0 applications to transform government services, as well as practical examples of leading public sector institutions that have attempted to use Web 2.0 applications to enhance government operations, policy making and administration. There are three parts to the book, namely 1) Perspectives on Web 2.0 and Democratic Governance, 2) The Political, Policy and Management Impacts of Web 2.0 in Government, and 3) Leveraging Web 2.0 Applications for Effective Governance. This book differs from existing edited books on Web 2.0 technologies that focus primarily on politics and e-democracy because it examines the impact of the applications on politics, policy and public management. The book contributes toward the literature by filling the existing void and expanding knowledge in the field of public administration and policy, making it of interest to both academics and policy-makers.


Citizen Services Governance Information Technology Public Administration

Editors and affiliations

  • Christopher G. Reddick
    • 1
  • Stephen K. Aikins
    • 2
  1. 1.Dept. Public AdministrationUniversity of Texas, San AntonioSan AntonioUSA
  2. 2.University of South FloridaTampaUSA

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media New York 2012
  • Publisher Name Springer, New York, NY
  • eBook Packages Humanities, Social Sciences and Law
  • Print ISBN 978-1-4614-1447-6
  • Online ISBN 978-1-4614-1448-3
  • Series Print ISSN 2512-1812
  • Series Online ISSN 2512-1839
  • Buy this book on publisher's site