Postal and Delivery Services

Pricing, Productivity, Regulation and Strategy

  • Michael A. Crew
  • Paul R. Kleindorfer

Part of the Topics in Regulatory Economics and Policy Series book series (TREP, volume 41)

Table of contents

  1. Front Matter
    Pages i-xv
  2. Liberalization and the Universal Service Obligation

    1. Front Matter
      Pages 1-1
    2. Michael A. Crew, Paul R. Kleindorfer
      Pages 3-29
    3. Philippe De Donder, Helmuth Cremer, Frank Rodriguez
      Pages 31-52
    4. Michael Bradley, Jeff Colvin, Mary Perkins
      Pages 53-73
    5. Robert Cohen, Carla Pace, Matthew Robinson, Gennaro Scarfiglieri, Rossana Scocchera, Vincenzo Visco Comandini et al.
      Pages 87-106
    6. Michael A. Crew, Paul R. Kleindorfer
      Pages 127-142
  3. Cost and Demand Studies

    1. Front Matter
      Pages 143-143
    2. José Soares, João Confraria, Alberto Pimenta
      Pages 145-160
    3. Catherine Cazals, Pascale Duchemin, Jean-Pierre Florens, Bernard Roy, Olivier Vialaneix
      Pages 161-170
    4. Jean-Pierre Florens, Sarah Marcy, Joëlle Toledano
      Pages 171-190
    5. John Nankervis, Sophie Richard, Soterios Soteri, Frank Rodriguez
      Pages 203-218
  4. Strategic Issues

    1. Front Matter
      Pages 219-219
    2. Mary S. Elcano, Robert A. F. Reisner, R. Andrew German, Margaret P. Crenshaw
      Pages 221-245
    3. James I. Campbell Jr.
      Pages 247-269
    4. Dale Clark, Geoff Bickerton
      Pages 271-297
    5. John Haldi, John T. Schmidt
      Pages 299-315
    6. Robert W. Mitchell
      Pages 317-329
    7. Alan Robinson, David Rawnsley
      Pages 331-354
    8. Allen R. Kane, David E. Treworgy, Edward L. Gamache, Ellen Y. Wong
      Pages 373-387

About this book


When Postmaster General Creswell penned his concern about the impact 2 of electronic diversion on his postal organization, the year was 1872. General Creswell, it turned out, fretted unnecessarily. Facsimile did not achieve commercial viability until roughly a century after his tenure as Postmaster General and today that technology is fading rapidly from the communication scene. Moreover, it never appears to have significantly affected physical letter volumes. However, if General Creswell were leading a major postal organization today, he likely would feel threatened by the potential of Internet communication to cause electronic diversion of physical mail. Should recent technology developments cause the oft-predicted (but so far incorrect) inflection point that would mark the beginning of declining mail volumes. the implications from a management standpoint will be profound. The relatively fixed nature of postal costs suggest that volume declines must be offset though improved productivity, reduced cost of inputs, revenue from new products that share common costs, or reduced level of universal service.


finance funding liberalization management organization productivity regulation strategy

Editors and affiliations

  • Michael A. Crew
    • 1
  • Paul R. Kleindorfer
    • 2
  1. 1.Center for Research in Regulated IndustriesGraduate School of Management Rutgers UniversityNewarkUSA
  2. 2.Risk Management and Decision Process CenterThe Wharton School University of PennsylvaniaPhiladelphiaUSA

Bibliographic information