Lean Six Sigma Case Studies in the Healthcare Enterprise

  • Sandra L. Furterer

Table of contents

  1. Front Matter
    Pages i-xviii
  2. Sandra L. Furterer
    Pages 11-62
  3. Sandra L. Furterer
    Pages 145-167
  4. Sandra L. Furterer
    Pages 229-259
  5. Sandra L. Furterer
    Pages 261-284
  6. Sandra L. Furterer
    Pages 285-317
  7. Back Matter
    Pages 385-390

About this book


This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals.  The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean and Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain. 

The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases.  The case studies include a wide variety of processes and problems including:  emergency department throughput improvement; operating room turnaround; operating room organization; CT imaging diagnostic test reduction in an emergency department; linen process improvement; implementing sepsis protocols in an emergency department; critical success factors of an enterprise performance excellence program.


Enterprise Performance Excellence (EPE) Lean Six Sigma Case Studies in Healthcare Lean Six Sigma in Service Industries Operating Room Turnaround & Organization Process Improvement & Operations Management

Authors and affiliations

  • Sandra L. Furterer
    • 1
  1. 1.Southern Polytechnic State UniversityMariettaUSA

Bibliographic information