The Politics of Usability

A Practical Guide to Designing Usable Systems in Industry

  • Lesley Trenner
  • Joanna Bawa

Part of the Practitioner Series book series (PRACT.SER.)

Table of contents

  1. Front Matter
    Pages i-xxii
  2. The Politics of Funding: Justifying Your Existence

    1. Front Matter
      Pages 1-1
    2. Dermot Browne
      Pages 21-31
  3. The Politics of Set Up: What to Do with the Money once You Have Got it

    1. Front Matter
      Pages 33-33
    2. Tasnim Kaderbhai
      Pages 35-48
    3. Alison Crerar, David Benyon
      Pages 49-60
    4. Dermot Browne, John Friend
      Pages 61-68
    5. Janet Saunders, Alan Arnfeld
      Pages 69-82
  4. The Politics of Survival: Keeping Usability on the Political Map

    1. Front Matter
      Pages 83-83
    2. Maggie Williams
      Pages 85-97
    3. Cathy Thomas
      Pages 99-110
  5. The Politics of Expansion: How to Work Effectively on an International, Multi-Cultural Level

    1. Front Matter
      Pages 125-125
    2. Susan M. Dray, Lawrence R. Rowland
      Pages 183-190
  6. Back Matter
    Pages 191-194

About this book


Why This Book, Why Now? It is now widely recognized that in the development of IT systems, the technology­ driven focus of the past has been eclipsed by a concern for user satisfaction and user productivity. It is well known that usability engineering helps make systems easier to use and more relevant to business needs. The benefits of producing usable computer systems have been proven in careful dollar or pound calculations and any computer user who has interacted with a system designed for usability will enthuse about the benefits and refuse to go back to the bad old days. More and more organizations are starting to take usability seriously. Along with Microsoft and Apple and other IT organizations, we now find banks, insur­ ance companies, multi-national pharmaceuticals and many other non-IT corpora­ tions starting to "do something about usability". It seems as if there is plenty of material explaining how to do it. HCI (Human Computer Interaction - or CHI, Computer Human Interaction in the USA) has been studied in academia for several years and there are a range of books on usability engineering for practi­ tioners from systems engineering and user interface design to usability evaluation. However, as many practitioners have found, although you do need to understand the theories and be familiar with the techniques, applying them in a commercial context is not a straightforward matter.


design organization testing usability user interface

Authors and affiliations

  • Lesley Trenner
    • 1
  • Joanna Bawa
    • 2
  1. 1.IT Strategic PlanningGlaxo Wellcome Medicines Research CentreStevenageUK
  2. 2.WatfordUK

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag London 1998
  • Publisher Name Springer, London
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-540-76181-5
  • Online ISBN 978-1-4471-1530-4
  • Series Print ISSN 1439-9245
  • Buy this book on publisher's site