Working with Groupware

Understanding and Evaluating Collaboration Technology

  • J. H. Erik Andriessen

Part of the Computer Supported Cooperative Work book series (CSCW)

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Human Interaction and Collaboration Technology

    1. Front Matter
      Pages 1-1
    2. J. H. Erik Andriessen
      Pages 3-18
    3. J. H. Erik Andriessen
      Pages 19-42
    4. J. H. Erik Andriessen
      Pages 43-52
  3. Theories for Understanding and Evaluation

    1. Front Matter
      Pages 53-53
    2. J. H. Erik Andriessen
      Pages 55-74
    3. J. H. Erik Andriessen
      Pages 75-87
    4. J. H. Erik Andriessen
      Pages 89-124
    5. J. H. Erik Andriessen
      Pages 125-137
    6. J. H. Erik Andriessen
      Pages 139-153
  4. Back Matter
    Pages 155-191

About this book


This publication has grown out of two frustrations. One is the experience that so many applications in the area of information and communication technology (lCT) are built without an eye to what the users can handle or need for their work, systematic user oriented evaluation of new tools is therefore limited. The video recorder provides a good general example of this phenomenon, but more worryingly so do many software tools designed for use in organisations. The other frustration arises from the fact that the people and the theories that can be used to provide this much needed user orientation are scattered over many disciplines and communities. There is considerable knowledge available about task performance, human communication and group interaction and the way in which new ICT -tools can be used to support these processes, but scientists do not know each other, the studies, theories, journals and conferences are produced by different communities in isolation and little cross fertilisation takes place. In this book I have tried to bring together knowledge from various disciplines, as the basis for constructing a design oriented evaluation approach that hopefully contributes to providing a user orientation for new (technical) systems.


CSCW Collaboration Computer Mediated Communication GroupWare HCI Information Systems communication computer network

Authors and affiliations

  • J. H. Erik Andriessen
    • 1
  1. 1.Faculty of Technology, Policy and Management, Department of Work and Organizational PsychologyDelft University of TechnologyDelftThe Netherlands

Bibliographic information

  • DOI
  • Copyright Information Springer Verlag London Limited 2003
  • Publisher Name Springer, London
  • eBook Packages Springer Book Archive
  • Print ISBN 978-1-85233-603-5
  • Online ISBN 978-1-4471-0067-6
  • Series Print ISSN 1431-1496
  • Buy this book on publisher's site