Service Systems Implementation

Editors:

ISBN: 978-1-4419-7903-2 (Print) 978-1-4419-7904-9 (Online)

Table of contents (18 chapters)

  1. Front Matter

    Pages i-xxvi

  2. No Access

    Chapter

    Pages 1-8

    Introduction of Service Systems Implementation

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    Chapter

    Pages 9-36

    Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service

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    Chapter

    Pages 37-49

    Intelligent Document Gateway: A Service System Case Study and Analysis

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    Chapter

    Pages 51-74

    A Framework for the Design of Service Systems

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    Chapter

    Pages 75-88

    Surviving Nuclear Winter Towards a Service-Led Business

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    Chapter

    Pages 89-111

    Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing

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    Chapter

    Pages 113-131

    Theory of Constraints for Services: Past, Present, and Future

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    Chapter

    Pages 133-144

    An Assessment Tool for Establishing Infrastructure as a Service Capability Maturity

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    Chapter

    Pages 145-163

    Customer–Provider Strategic Alignment: A Maturity Model

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    Chapter

    Pages 165-181

    CIO in a Service Economy

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    Chapter

    Pages 183-198

    Service Productivity How to Measure and Improve It?

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    Chapter

    Pages 199-210

    Value Co-creation from the Consumer Perspective

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    Chapter

    Pages 211-221

    Metrics That Matter: Measuring and Improving the Value of Service

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    Chapter

    Pages 223-236

    Succeeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector

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    Chapter

    Pages 237-251

    Measurement in Service Businesses: Challenges and Future Directions

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    Chapter

    Pages 253-273

    An Integrated View of Service Innovation in Service Networks

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    Chapter

    Pages 275-288

    A Service Systems Perspective of E-Government Development

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    Chapter

    Pages 289-307

    Predictive Systems for Customer Interactions