Book 2011

Soft Landing

Airline Industry Strategy, Service, and Safety

Authors:

ISBN: 978-1-4302-3677-1 (Print) 978-1-4302-3678-8 (Online)

Table of contents (11 chapters)

  1. Front Matter

    Pages i-vii

  2. The Past

    1. Front Matter

      Pages 1-1

    2. No Access

      Chapter

      Pages 3-15

      You Cannot Be Serious!

    3. No Access

      Chapter

      Pages 17-35

      The World’s Greatest Loss Leader

    4. No Access

      Chapter

      Pages 37-47

      The Airline Industry and the Globalization Paradox

  3. The Present

    1. Front Matter

      Pages 49-49

    2. No Access

      Chapter

      Pages 51-67

      Flying Cheap, Part 1

    3. No Access

      Chapter

      Pages 69-80

      Flying Cheap, Part 2

    4. No Access

      Chapter

      Pages 81-108

      The (D)evolution of Aviation Security and the Birth of the TSA

    5. No Access

      Chapter

      Pages 109-123

      Touching Your Junk and Viewing Your Cavity

  4. The Future

    1. Front Matter

      Pages 125-125

    2. No Access

      Chapter

      Pages 127-138

      Turbulence Ahead for Airline Unions and High-Paying Jobs

    3. No Access

      Chapter

      Pages 139-151

      The Future Is Now

    4. No Access

      Chapter

      Pages 153-165

      Infrastructure Spiffed?

    5. No Access

      Chapter

      Pages 167-177

      Flying in Our Future

  5. Back Matter

    Pages 179-211