Eliminating “Us and Them”

Using it Governance, Process, and Behavioral Management to Make it and the Business “One”

  • Authors
  • Steven Romero

Table of contents

  1. Front Matter
    Pages i-xii
  2. Steven Romero
    Pages 1-12
  3. Steven Romero
    Pages 13-15
  4. Steven Romero
    Pages 17-33
  5. Steven Romero
    Pages 35-44
  6. Steven Romero
    Pages 45-57
  7. Steven Romero
    Pages 59-64
  8. Steven Romero
    Pages 65-96
  9. Steven Romero
    Pages 97-101
  10. Steven Romero
    Pages 103-106
  11. Steven Romero
    Pages 107-116
  12. Steven Romero
    Pages 117-121
  13. Steven Romero
    Pages 123-125
  14. Steven Romero
    Pages 127-136
  15. Steven Romero
    Pages 137-154
  16. Steven Romero
    Pages 155-163
  17. Steven Romero
    Pages 165-174
  18. Steven Romero
    Pages 175-183
  19. Steven Romero
    Pages 185-187
  20. Steven Romero
    Pages 195-198
  21. Steven Romero
    Pages 199-212
  22. Steven Romero
    Pages 213-219
  23. Steven Romero
    Pages 221-225
  24. Steven Romero
    Pages 227-234
  25. Back Matter
    Pages 241-252

About this book


Challenging popular notions of what it takes for IT organizations to succeed, IT governance evangelist at CA Technologies Steve Romero presents many of the theories and ideas around IT governance, the key components of successful process management, and behavioral management as key factors in IT's success.

The topic of IT governance has never been more popular than it is today. Almost every organization recognizes the need to establish sound IT governance, and almost every enterprise is still very immature when it comes to the discipline. This book challenges and calls into question the traditional approaches and strategies for running IT organizations. The concepts presented in the book are timeless, but reflect the recent changes in the organization's view of the role of the IT department. IT can become a major asset to an organization, often even becoming "the product" in today's Internet-based sales environment. Eliminating "Us and Them" discusses these changes and presents three areas that contribute most to the change from an alienated and oft-despised department to a key tool for organizational success:

  • An in-depth understanding of IT governance, which has never been more popular than it is today.  
  • An in-depth understanding of process and process management, a discipline that more and more enterprises are investing in and establishing formal organizational constructs to enable and support.
  • A case-study view of how an enterprise can establish, promote and instill the values that foster positive behaviors in every person in the organization, with the intent of influencing their ability to realize enterprise goals.  
Romero's insights are based on more than 30 years working in IT and over four years as an IT governance evangelist, traveling around the world, speaking at hundreds of events, and visiting more than 100 companies espousing the approach in this book.

Bibliographic information