Success with Microsoft Dynamics CRM 4.0
Implementing Customer Relationship Management
Table of contents
About this book
Introduction
Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project.
The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through real–world solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides long–term success for your organization.
Keywords
Customer Relationship Management Microsoft Dynamics management marketing organization
Bibliographic information
- DOI https://doi.org/10.1007/978-1-4302-1605-6
- Copyright Information Apress 2009
- Publisher Name Apress
- eBook Packages Professional and Applied Computing
- Print ISBN 978-1-4302-1604-9
- Online ISBN 978-1-4302-1605-6
- Buy this book on publisher's site