Table of contents

  1. Front Matter
    Pages i-ix
  2. Joyce Lishman
    Pages 1-5
  3. Joyce Lishman
    Pages 15-44
  4. Joyce Lishman
    Pages 58-70
  5. Joyce Lishman
    Pages 71-85
  6. Joyce Lishman
    Pages 86-105
  7. Joyce Lishman
    Pages 141-145
  8. Back Matter
    Pages 146-158

About this book


Using knowledge of communication skills from different sources (studies of chat perception, social psychology, evaluation research and practice theory), this volume introduces and examines the non-verbal, symbolic, verbal and written communication skills required for social work practice in all settings. It then applies this basic knowledge and understanding to different purposes of social work; relationship building and maintaining, listening, giving information and advice, making a contract and intervention to help clients problem-solve or change attitudes or behaviour.


communication Evaluation psychology social work

Bibliographic information