About this book
Theories on quality assurance are never in short supply in the health service today, but what managers and health professionals need now are practical examples of how health services can be improved and enhanced within limited resources. This book presents such examples from the real-life experience of a small health care unit in South London. It describes how a systematic approach to quality can be adopted to the realities of day to day management in such areas as clinical audit, customer relations and patient satisfaction.
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