Complex Engineering Service Systems

Concepts and Research

  • Irene Ng
  • Glenn Parry
  • Peter Wild
  • Duncan McFarlane
  • Paul Tasker

Part of the Decision Engineering book series (DECENGIN)

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Irene Ng, Glenn Parry, Duncan McFarlane, Paul Tasker
    Pages 1-19
  3. Organisation and Enterprise

    1. Front Matter
      Pages 21-23
    2. Valerie Purchase, Glenn Parry, John Mills
      Pages 25-48
    3. Glenn Parry, Valerie Purchase, John Mills
      Pages 67-86
  4. Delivering Service Contracts

    1. Front Matter
      Pages 105-107
    2. John Ahmet Erkoyuncu, Rajkumar Roy, Partha Datta, Philip Wardle, Frank Murphy
      Pages 129-147
  5. Service Information Strategy

    1. Front Matter
      Pages 179-180
    2. Rachel Cuthbert, Duncan McFarlane, Andy Neely
      Pages 183-196
    3. Rachel Cuthbert, Ashutosh Tiwari, Peter D. Ball, Alan Thorne, Duncan McFarlane
      Pages 197-214
    4. Alison McKay, Saikat Kundu
      Pages 215-232
  6. Complex Product Integration

    1. Front Matter
      Pages 233-235
    2. Christopher J. Hockley, Jeremy C. Smith, Laura J. Lacey
      Pages 237-256
    3. Christopher J. Hockley, Adam T. Zagorecki, Laura J. Lacey
      Pages 257-276
    4. Ken R. McNaught, Adam T. Zagorecki
      Pages 277-296
    5. W. Wang, M. J. Carr
      Pages 315-333
    6. Joe Butterfield, William McEwan
      Pages 335-354
    7. Emma Kelly, Svetan Ratchev
      Pages 355-373
    8. Clive I. V. Kerr, Robert Phaal, David R. Probert
      Pages 375-393
  7. Integrating Perspectives for Complex Engineering Service Systems

    1. Front Matter
      Pages 395-395
    2. L. A. Wood, P. H. Tasker
      Pages 397-416
    3. Irene Ng, Glenn Parry, Roger Maull, Duncan McFarlane
      Pages 439-454
  8. Back Matter
    Pages 455-470

About this book


For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood.

Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people.

Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system.
Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.


CP5112 Complex Service Systems Engineering Management PSS Product-Service Systems Transformation Strategy

Editors and affiliations

  • Irene Ng
    • 1
  • Glenn Parry
    • 2
  • Peter Wild
    • 3
  • Duncan McFarlane
    • 4
  • Paul Tasker
    • 5
  1. 1., Streatham CourtUniversity of Exeter Business SchoolExeterUnited Kingdom
  2. 2., Bristol Business SchoolUniversity of the West of EnglandBristolUnited Kingdom
  3. 3.PaCT Laboratory, Department of PsychologyNorthumbria UniversityNewcastle upon TyneUnited Kingdom
  4. 4., Institute for ManufacturingUniversity of CambridgeCambridgeUnited Kingdom
  5. 5., Institute of ManufacturingUniversity of CambridgeCambridgeUnited Kingdom

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag London Limited 2011
  • Publisher Name Springer, London
  • eBook Packages Engineering
  • Print ISBN 978-0-85729-188-2
  • Online ISBN 978-0-85729-189-9
  • Series Print ISSN 1619-5736
  • Buy this book on publisher's site