Itil® Version 3 at a Glance

Information Quick Reference

  • John O. Long

Table of contents

  1. Front Matter
    Pages i-viii
  2. John O. Long
    Pages 1-2
  3. John O. Long
    Pages 3-10
  4. John O. Long
    Pages 11-30
  5. John O. Long
    Pages 31-54
  6. John O. Long
    Pages 55-74
  7. John O. Long
    Pages 75-77
  8. Back Matter
    Pages 79-82

About this book

Introduction

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Each chapter in ITIL®  Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure:

- Brief Description of the Stage

- Overview Diagram of the Stage

- Key Concepts of the Stage

- Practices or Processes

- Roles

- Process Purpose

-Overview Diagram

-Key Concepts

Keywords

Access Continual Service Improvement ITIL ITSM Information Technology (IT) Process Reference Service Design Service Operation Service Strategy Service Transition Services implementation management organization

Authors and affiliations

  • John O. Long
    • 1
  1. 1.IBMResearch Triangle Park

Bibliographic information

  • DOI https://doi.org/10.1007/978-0-387-77393-3
  • Copyright Information Springer-Verlag US 2008
  • Publisher Name Springer, Boston, MA
  • eBook Packages Computer Science
  • Print ISBN 978-0-387-77392-6
  • Online ISBN 978-0-387-77393-3
  • About this book