© 2008

Health Care Benchmarking and Performance Evaluation

An Assessment using Data Envelopment Analysis (DEA)


Part of the International Series in Operations Research & Management Science book series (ISOR, volume 120)

About this book


One of the most pressing problems in today's health care system is performance evaluation. Performance evaluation in health care goes well beyond financial and efficiently issues directly to matters of life and death. HEALTH CARE BENCHMARKING AND PERFORMANCE EVALUATION applies the analytical framework of Data Envelopment Analysis methodology to provide health care administrators with specific benchmarking tools for performance evaluation. Most importantly, the book provides health care practitioners and administrators with information of what is lacking in specific aspects of performance and then outlines the ways how these performance inadequacies can be improved.

Dr. Ozcan is a professor of Health Administration at Virginia Commonwealth University and the Editor-in-Chief of the journal, Health Care Management Science. He has written a book that will have wide use in the academic and practitioner health care communities. It is a book that will be particularly influential in the application and utility of performance measures in the health care systems worldwide.



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Authors and affiliations

  1. 1.Virginia Commonwealth UniversityRichmondUSA

Bibliographic information


From the reviews:

"The present book by Doctor Yasar Ozcan is clear and very well structured. … This is an important text book for post-graduate students and professionals that devote their work and research on improving the efficiency of heath care services. It also provides an interesting introduction and overview on efficiency analysis, performance measurement and DEA for those graduated in Management Science, Operations Research or Applied Mathematics that are intended to follow their research work and activity on heath system issues." (Pedro Martins, Zentralblatt MATH, Vol. 1166, 2009)

“Professor Ozcan’s text … provide a valuable text for performance analysts in the health sector wanting to expand their knowledge of alternative approaches; as well as for data envelopment analysis (DEA) experts wanting to apply their skills in the health sector. … The software provided … was enough to understand the relatively modest examples which are used throughout the text. … the software would be a useful tool for pursuing real-life DEA studies. Overall, this is a good text … .” (S. Peck, Journal of the Operational Research Society, Vol. 60 (9), 2009)