Knowledge Services Management

Organizing Around Internal Markets

  • Peter K.  Mills
  • Kevin M. Snyder

Table of contents

  1. Front Matter
    Pages i-vi
  2. Peter K. Mills, Kevin M. Snyder
    Pages 1-22
  3. Peter K. Mills, Kevin M. Snyder
    Pages 70-93
  4. Peter K. Mills, Kevin M. Snyder
    Pages 111-136
  5. Peter K. Mills, Kevin M. Snyder
    Pages 137-151
  6. Peter K. Mills, Kevin M. Snyder
    Pages 152-157
  7. Back Matter
    Pages 1-30

About this book


This book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the work landscape for both workers and management; most notably, that the means of production are controlled by workers themselves. The response is a growing awareness that the work landscape for knowledge services can no longer be effectively managed by relying on the traditional hierarchical paradigm.

Given these current challenges, the design framework presented in this book is based on internal market principles along with customer integration into the boundaries of the organization. This framework initiates new and effective ways of designing knowledge services for sustained competitive advantage. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "Proventure Workplace", a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity. By adopting an internal market perspective the firm can integrate the science and art of management with the design realities of contemporary knowledge services.

Knowledge Services Management provides valuable tools for readers involved in all aspects of knowledge services from researchers to managers and students alike.


Customer-Client alliances Internal markets Knowledge-service governance and control New service structures and designs Pr control controlling customer alliances development innovation knowledge production management organization organizations

Authors and affiliations

  • Peter K.  Mills
    • 1
  • Kevin M. Snyder
    • 2
  1. 1.Lundquist College of BusinessUniversity of OregonEugeneU.S.A.
  2. 2.Isenberg School of ManagementUniversity of MassachusettsAmherstU.S.A.

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag US 2009
  • Publisher Name Springer, Boston, MA
  • eBook Packages Business and Economics
  • Print ISBN 978-0-387-09518-9
  • Online ISBN 978-0-387-09519-6
  • Series Print ISSN 1865-4924
  • Series Online ISSN 1865-4932
  • Buy this book on publisher's site