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Mastering

Communication

  • Authors
  • Nicky┬áStanton
Textbook

Part of the Palgrave Master Series book series (MMS)

Table of contents

  1. Front Matter
    Pages i-xiv
  2. Nicky Stanton
    Pages 1-10
  3. Nicky Stanton
    Pages 11-20
  4. Nicky Stanton
    Pages 21-29
  5. Nicky Stanton
    Pages 50-65
  6. Nicky Stanton
    Pages 66-84
  7. Nicky Stanton
    Pages 85-97
  8. Nicky Stanton
    Pages 98-118
  9. Nicky Stanton
    Pages 119-136
  10. Nicky Stanton
    Pages 137-152
  11. Nicky Stanton
    Pages 153-170
  12. Nicky Stanton
    Pages 171-180
  13. Nicky Stanton
    Pages 181-194
  14. Nicky Stanton
    Pages 195-218
  15. Nicky Stanton
    Pages 219-243
  16. Nicky Stanton
    Pages 244-277
  17. Nicky Stanton
    Pages 278-294
  18. Nicky Stanton
    Pages 295-329
  19. Nicky Stanton
    Pages 330-344
  20. Nicky Stanton
    Pages 345-386
  21. Back Matter
    Pages 387-438

About this book

Introduction

This book is for anyone wanting to improve their communication skills and knowledge of how communication works in organizations. It provides guidance on telephoning and text messaging, interviewing, meetings, giving presentations, speaking in public, letter and report writing, emailing and netiquette, visual and non-verbal communication. There are plenty of activities and exercises throughout so that readers can check their progress. The fourth edition of this best-selling book has been revised to bring it fully up-to-date, taking into account the latest developments in communication and technology. It also includes new material on the ways in which human interactions can be improved by an awareness of different social psychology approaches.

Keywords

business communication Information Technology (IT) organization

Bibliographic information